Customer Service Representative

4 months ago

Oakville, Canada Xediton Pharmaceuticals Full time

**Vacancy Overview**

The Customer Service Representative & Inventory Analyst will provide service to both external customers and also support internal management

**Company Description**
- Xediton is a small privately-held pharmaceutical company with a focus on meeting the needs of patients, physicians and partners. We are located in Oakville, Ontario.
- Department:

- **Customer Service**
- Project Location(s):

- **Oakville**
- Education:

- **University Degree Required**
- Salary:

- **$50,000 to $55,000 per annum**

**Skills & Experience**

Competencies:

- University degree required.
- Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook)
- Excellent communication skills (written and oral)
- Experience and familiarity with a Customer service and office environment
- Strong analytical and problem-solving skills.
- Developed interpersonal skills; good team player
- French language skills are not required but would be an asset
- Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
- Maintain a high degree of accuracy and attention to detail

**Responsibilities**

Specific responsibilities include:

- Answer all customers’ calls regarding complaints, back orders, return authorizations, price requests, product information; contact customers with product changes or price differences in a timely, courteous and effective manner.
- Invoicing and Payments: Keep Customer and Supplier accounts up to date by posting invoices, payments and receipts.
- Maintain Customer Database
- Compile up
- to-date information for internal staff; reports may include sales reporting, backorders, inventory position, etc.
- Prepare shipping and tracing information for customers as required
- Act as a liaison between warehouse and customers in managing their account with respect to orders, shipping errors, returns and general enquiries
- Answer/route telephone calls, greet visitors, schedule meetings and other clerical duties as directed by Supervisor
- Track inventory from manufacturing through to in-transit and delivery
- Assist with inventory physical counts; Investigate, and help resolve all inventory discrepancies
- Reconcile inventory at various locations and identify any discrepancies
- Create POs as required and receive inventory into systems
- Coordinate supply chain with production schedule; Receive products in inventory system
- Accurate inventory management
- Receive product complaints and adverse drug reactions from customers and Healthcare professionals and document or forward as appropriate.

**Salary**

$50,000 to $55,000 per annum

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