Manager, Customer Insights
5 months ago
33 Dundas Street West Toronto Ontario,M5G 3C2
The **Manager, Customer Insights and Reporting **is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking.
The individual will have an end-to-end project accountability. Beginning with understanding the business KPIs, they will leverage expertise in process design to determine an efficient and optimal process for delivering reporting results. Development will include structuring the data flow and setting up automation. Ownership will continue post-implementation and include investigations, improvements, and partner relations.
**Key Accountabilities**
**Analytic Capabilities & Critical Thinking**
- Understand business KPIs, and relevant drivers and factors that can help reach business objectives.
- Internalize and understand the larger context of customer data elements and leverage a strong awareness of how customer and account attributes intersect.
- Analyze large, complex datasets (from multiple sources both structured and unstructured) to drive insights and recommendations.
- Be a practitioner of data best practices including QA, stable design, code optimization, and automation techniques.
- Design and improve production and ad-hoc reporting processes with the goal of optimizing consumption and performance.
**Design and Delivery of Performance Reporting and Dashboards**
- Responsible for performance measurement reporting and visualization that monitors overall and incremental impact of customer growth in quantity and quality.
- Lead the definition, creation and maintenance of standardized dashboards and performance reporting for Customer Insights and business partners.
- Refine design proposals in collaboration with various stakeholders in Personal banking.
- Create new analyses and/or tools that deliver customer insights that enable business users to further their objectives.
**Leadership and Relationship Management**
- Establish and communicate standards for accurate business requirement, technical specification and work process documentation associated with our metrics and reporting.
- Engage with business partners to ensure needs are met, update on delivery status, and provide transparency and clarity to results.
- Leverage consultative skills and knowledge of best-practices to provide guidance and consultative sessions with partners to share insights and recommendations rooted in data. Use these sessions to flag potential areas for deeper investigation, growth, or prioritization.
- Consult with and deliver results to partners within tight time constraints that consistently meet or exceed their expectations.
**Risk Management**
- Ensure measurement reports meet governance and risk policies and identifying opportunities and solutions for continuous improvements
**Cross Functional Relationships**
This job requires the incumbent to interact with the following groups and/or processes in BMO FG and relevant external stakeholders:
- Managers and Senior Managers of Line of Business including:
- Analytics Centre of Excellence and all associated teams within
- Canadian P & C Product groups
- Customer Marketing
- NA Channels
- Technology and Operations
- P&C Distribution - Sales & Service Divisions and North American Contact Centres
**Knowledge & Skills**
**Knowledge**
- BS/BA in Commerce, Finance, Statistics, Quantitative methods, Math, Computer Science, Marketing, or similar.
- 3+ years of applicable experience.
- Strong foundation in data and analysis.
- Ability to pull data from multiple sources and formulate comprehensive and actionable reports
- Strong analytic and pattern recognition to connect causal factors and form hypotheses.
**Skills**
- Expert proficiency in SQL, Excel, PPT.
- Proficiency in SAS EG coding.
- Strong communication skills (verbal & written); ability to provide concise, clear reporting, actionable analysis and presentations.
- Ability to interact with all levels of end users and technical resources.
- Experience in data visualization preferred, including visualization software such as Power BI, Microsoft Reporting Services, Spotfire or Tableau.
- Creative problem-solving skills
- A ‘can-do’ attitude and passion for analytics including the insight and value it can provide.
- Self-motivation and the capacity to work under pressure and tight deadlines.
- Proven ability to self-check work to ensure results are error-free
- Ability to plan, organize and work on multiple tasks simultaneously
- Technical experience working in analytical software, and business software (Excel, PowerPoint, Word)
**Compensation and Benefits**:
$68,000.00 - $126,000.00
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours reg
-
Customer Insight Manager
5 months ago
Toronto, Canada AspiringIT Full time**Job Brief** We are currently hiring a Consumer Insights Manager who will be responsible for gathering & sharing insights that can be used to inform and support decision-making. This role is also important to the wider business as a reliable consumer, and market insights are critical enablers for the growth of the product/service. **Main Responsibilities...
-
Customer Insights Manager
6 months ago
Toronto, Canada Agropur Full time**Job Type**:Regular **Invest in you, JOIN AGROPUR. **_W _**_e dairy you! _** Great career opportunity as a Customer Insight Manager - Vendor advisor. Reporting to the Senior Market Insights manager, you will be responsible to drive profitable mutual growth through a customer centric category leadership approach leveraging a thorough understanding of the...
-
Customer Insights Manager
2 weeks ago
Toronto, Canada Nelson Education LTD Full timeAs the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country. Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create...
-
Customer Insights Manager
2 weeks ago
Toronto, Canada Nelson Full timeAs the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create...
-
Customer Insights Manager
2 weeks ago
Toronto, Canada Nelson Education LTD Full timeAs the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create...
-
Customer Experience Insights Manager
5 months ago
Toronto, Canada Canadian Tire Corporation Full time**What you'll do** We are seeking a highly skilled and motivated Customer Insights Integration Manager who will play a role in leveraging customer data, managing survey programs, and collaborating with stakeholders to provide valuable customer insights that drive business growth and enhance the overall customer experience. In this role, you will: - Survey...
-
Manager, Customer Insights
4 days ago
Toronto, Canada BMO Financial Group Full time33 Dundas Street West Toronto Ontario,M5G 3C2 The **Manager, Customer Insights and Reporting **is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking. The individual will have an end-to-end project accountability. Beginning with understanding the business KPIs, they will leverage expertise in...
-
Senior Product Manager
2 weeks ago
Toronto, Canada Acuity Insights Full timeJoin Acuity Insights’ startup-to-scaleup journey as a Senior Product Manager. In this fully remote role, you’ll play a pivotal role in helping scale a company with high global growth potential in the higher education sector - and beyond.You’ll work on innovative, market-leading assessment products that identify and showcase people's potential, shaping...
-
Customer Insights Manager, Product Led Growth
3 weeks ago
Toronto, Canada Okta Full time**Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Customer Insights Manager, Product Led Growth
3 weeks ago
Toronto, Canada Okta Full time**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Senior Manager
2 weeks ago
Toronto, Ontario, Canada Canadian Red Cross Full timeThe Canadian Red Cross is seeking a Senior Manager to join their team in Canada. This role will focus on enhancing the donor experience through insights and strategy.Job DescriptionThis senior manager position is responsible for leading the development and implementation of donor insights initiatives. The ideal candidate will have a strong understanding of...
-
Manager, Customer Experience
2 months ago
Toronto, Canada Manulife Full time**_Are you looking for unlimited opportunities to develop and succeed? _**_With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. _** **Individual Accountabilities**: - Design and implement research projects from inception to completion in-house or...
-
Senior Product Manager
2 months ago
Toronto, Canada Acuity Insights Full timeJoin Acuity Insights as a Senior Product Manager and play a pivotal role in accelerating the startup-to-scaleup journey of a company with high global growth potential in the higher education sector - and beyond. You’ll help shape the future of market-leading assessment products that identify and showcase people’s potential and impact the academic paths...
-
Customer Strategy
3 weeks ago
Toronto, Canada BMO Financial Group Full time33 Dundas Street West Toronto Ontario,M5G 3C2 - Provides expertise in the design, development, management, and implementation of assigned strategic initiatives from business case development through to execution. - Acts as a trusted advisor to assigned business/group; Influences and negotiates to achieve business objectives. - Supports the execution/delivery...
-
Customer Experience Insights Analyst
6 months ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Customer Experience Insights & Strategy, the Customer Experience Insights...
-
Customer Strategy and Insights Expert
2 weeks ago
Toronto, Ontario, Canada BMO Full timeAt BMO, we're driven by a shared purpose: Boldly Grow the Good in business and life. This role is a key part of that mission.Job Overview:We're seeking an experienced professional to join our team as a Customer Strategy and Insights Expert. In this role, you'll be responsible for providing subject matter expertise through advanced customer analytics,...
-
Head of Omnichannel Customer Insights
3 weeks ago
Old Toronto, Canada Knix Full timeKnix is a leading intimate apparel and activewear brand redefining the industry with innovative products and community-driven initiatives. With a strong presence in North America and a growing global footprint, we empower customers to be unapologetically free.As Head of Omnichannel Customer Insights, you will spearhead a high-performing team driving customer...
-
Manager of Customer Strategy
3 months ago
Toronto, Canada BMO Financial Group Full time33 Dundas Street West Toronto Ontario,M5G 3C2 - Gathers and analyzes data using technical data mining software such as SAS, Power BI or Python; formats Big Data into regular and ad-hoc reports, and dashboards; and highlights significant information regarding trends, opportunities and exposures. - Independently produces & summarizes statistical findings,...
-
Customer Experience Insights and Market Research
2 months ago
Toronto, Canada EQ Bank | Equitable Bank Full time**Join a Challenger** Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...
-
Customer Insights and Experience Specialist
3 weeks ago
Toronto, Ontario, Canada Okta, Inc. Full timeAbout Okta, Inc.Okta, Inc. is a leading provider of identity and access management solutions. Our mission is to enable individuals and organizations to safely use any technology, anywhere, on any device or app.Annual Salary RangeThe annual base salary range for this position is between $104,000—$156,000 USD. This figure may vary based on individual...