Facilities Operations Manager

4 weeks ago

Hamilton, Canada Indwell Full time

Come Build Hope and Homes with Us

Facility Operations Manager - Full-time Permanent
Hamilton, ON

**Closing Date for Applications**: September 14th, 2023.

**Position Description**: Reporting to the Chief Operating Officer, the Facility Operations Manager is a senior leader accountable for keeping Indwell’s buildings looking amazing and functioning at their best, contributing directly to Indwell’s vision of creating supportive housing communities that support people seeking health, wellness and belonging.

They will be responsible for the effective operation of Indwell’s physical infrastructure and program facilities. As well as overseeing the effective launch of new projects during the transition from construction to operation. Ensuring that appropriate planning, resourcing, and systems are in place to provide building maintenance, services, and supplies to look after the homes and workplaces Indwell is accountable for operating. Developing and managing sizable operating and annual capital improvement budgets, requiring effective planning, procurement, oversight, tracking and reporting. Providing direct supervision of the three regional Facilities Managers and the Building Systems Supervisor, overall leadership and strategic direction to the facilities teams in all Indwell communities. This role is also the key liaison between Indwell’s facility operations and the new project development team, ensuring that future Indwell developments incorporate past experience/best practices related to infrastructure operations.

**Our Mission**: Indwell is a Christian charity that creates affordable housing communities that support people seeking health, wellness and belonging.

**Key Responsibilities**:
1. Planning
- Guide overall strategy and implementation of facilities operations objectives and work plans in support of Indwell’s Strategic Plan.
- Participate with senior leadership in shaping long-term infrastructure goals related to maintaining and developing new program facilities.
- Draft and implement annual plans for facility operations, maintenance, and capital renewal.
- Liaise with teams responsible for new project development to ensure past learnings are included and organizational expectations are met in new projects.

2. Facility Operations
- Ensure Indwell’s physical facilities operate in a safe, responsible manner in accordance with municipal, provincial, and federal standards, including building, fire, and other safety codes; all required licenses and permits are obtained and current.
- Oversee addressing all work-orders and activities related to maintaining clean, safe, and dignified facility environments that meets the organizational standards and expectations of tenants, staff, and others in line with mission, vision, and budgets.
- Develop and oversee standards for facility services such as signage, cleaning, maintenance, parking, safety inspections, security, landscaping and snow removal, sprinkler and fire safety, and utilities consumption.
- Plan and oversee contracts for outsourced supplies and services, including maintaining effective vendor relationships.
- Manage systems for tracking assets and inventory.
- Oversee all building systems including HVAC, electrical, conveyance, building envelope, plumbing, and life safety to ensure reliable operations are maintained.
- Monitor compliance with environmental Certificates of Property Use, where applicable.
- Ensure effective tracking of portfolio energy use and implement solutions and maintenance practices to reduce costs through operations and technical upgrades.

3. Team Leadership and Participation
- Demonstrate and promote the vision, mission, and values of Indwell within the workplace and the community.
- Actively participate in the senior leadership table (CEO Advisory team), contributing to organizational strategy, direction and problem solving.
- Participate in the meetings and discussion of the Joint Health and safety Committee as one of the representatives.
- Lead and participate in staff meetings, professional development activities, and organizational functions towards building a dynamic and healthy workplace culture.
- Oversee regional facilities teams, through Facilities Managers, in maintaining organizational and property-specific standards and objectives.
- Promote integration of Facilities staff within Indwell program and site staff teams.
- Supervise and support Facilities Supervisors with leadership and direction.
- Facilitate integration of volunteers, students, and others within Facilities-related roles.
- Develop and coach employees towards achieving performance goals, including advising on training goals and performance improvements.
- Conduct performance assessments of direct reports and others as required.
- Participate and contribute as a senior manager within Indwell’s overall leadership activities.

4. Administration
- Ensure the effective use of the Yardi property management system for the dispatching of

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