Customer Service Representative
3 days ago
Russell Hendrix cherche à ajouter un **représentant bilingue du service à la clientèle** pour se joindre à son équipe **des comptes stratégiques**. Vous serez un membre essentiel de l'équipe, et fournirez un service à la clientèle de haut niveau aux clients de Russell Hendrix. Ce poste requiert des compétences supérieures en téléphonie et en communication. Ce poste est idéal pour une personne visionnaire, fière de son professionnalisme et de son intégrité, et qui est à la recherche d'un poste passionnant.
**Ce que vous ferez**:
- Répondre aux appels du service à la clientèle avec courtoisie et professionnalisme.
- Passer les commandes des clients avec précision.
- Envoyer les factures en respectant les délais.
- Transférer les appels escaladés des clients au gestionnaire du service à la clientèle.
- Enquêter sur les problèmes de service à la clientèle et les résoudre par téléphone, par courriel et par clavardage.
- Communiquer de manière appropriée l'identité de la marque et la position de l'entreprise.
- Aider les clients avec leurs demandes standard liées aux comptes.
- Fournir des renseignements sur les produits et services de Russell Hendrix, ses coûts et ses conditions de service, ainsi que la disponibilité de ses services.
- Mettre à jour Sugar avec des messages précis concernant les transactions.
- Effectuer des rappels pour garantir la satisfaction des clients, au besoin.
- D'autres tâches peuvent vous être affectées au besoin.
**Compétences et expérience souhaitées**:
- Vous êtes bilingue (français et anglais) et capable de communiquer couramment dans les deux langues sur tous les canaux.
- Vous avez au moins 2 ans d'expérience en service à la clientèle.
- Vous êtes passionné par le fait d'aider les autres et de résoudre des problèmes.
- Vous êtes féru de technologie, et possédez de solides compétences en informatique.
- Connaître les produits de Russell Hendrix est un atout.
- Il est essentiel de vouloir apprendre et se perfectionner.
- Comportement agréable et capacité à demeurer calme dans des situations stressantes.
- Vos compétences en communication écrite et verbale sont excellentes.
**Ce que cet emploi vous offre**:
- Assurance maladie complémentaire
- Subvention de 400 $/année pour un abonnement à la salle d'entraînement
- Environnement de travail dynamique
- Excellents rabais pour les employés
- Possibilité d'avancement
**Apprenez à connaître Russel Hendrix**
Russell Hendrix, qui compte des succursales partout au Canada et possède plus de 70 ans d'expérience dans son domaine, est le chef de file dans l'industrie de l'équipement de cuisine commercial. Nous sommes des cuisinomanes axés sur le service qui valorisent l'intégrité, le travail d'équipe, la débrouillardise et l'équité.
Suivez-nous sur Instagram
**rhfoodequip**) ou visitez notre site Web
- Russell Hendrix est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et interdit la discrimination ainsi que le harcèlement de toute sorte : Russell Hendrix s'engage à respecter le principe de l'égalité d'accès à l'emploi envers tous les employés et à leur offrir un milieu de travail exempt de discrimination et de harcèlement._
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