Customer Support Associate

2 months ago


Oakville, Canada Nyble Full time

**About Nyble**

If you're looking to join a fast-growing organization with a high potential for professional growth, Nyble is the place for you

Nyble is helping Canadians build a better financial tomorrow. We offer a suite of financial services products to help our customers track their credit scores, build credit history with an interest-free line of credit, and monitor their financial health. Nyble has served over 50,000 Canadians with an overall satisfaction rating of 4.8/5 stars from over 5,000 reviews.

We are looking for a Customer Support Associate to help answer questions, solve problems, and ensure each customer has a great experience using our services. You will often be our customers’ first & last impression and should be comfortable being both an ambassador for Nyble and an empathetic problem solver for the customer.

**Key Responsibilities**
- Handling incoming customer queries and questions via online chat, and providing the appropriate service and information.
- Resolve customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Complete account modifications and process requests relating to payments, credits, etc.
- Manage collections activities for past-due accounts while maintaining a high level of professionalism.
- Maintaining accurate records by entering and updating client information and insights.
- Escalating or referring problematic issues that they cannot solve to the relevant team members.
- Learn about the products inside and out to be able to answer any questions from customers.
- Adhering to the company’s policies and procedures at all times when assisting customers.

**Skills - Essential**
- A minimum of 1 year of experience in customer service, administration, or related roles.
- Strong spoken and written English skills.
- Strong integrity and empathy for customers.
- Experience in hospitality or financial services is strongly preferred but not required.

**Skills - Desirable**
- Excellent attention to detail and organization skills.
- Strong verbal and written communication skills;
- Tech savvy - good knowledge of Google Docs, Google Sheets with strong typing skills and the ability to learn new software.
- Good time management skills and being able to perform without supervision.
- Confident in putting forward ideas and suggesting improvements.
- Bilingual language skills in French and English are desired but not required.
- Enjoys understanding people and working out how to communicate effectively with them;
- An inquisitive mind with a can-do attitude;
- Must be happy working in a fast-changing environment with an ‘all hands on deck’ approach - able to adapt to changing priorities;
- Open, honest, and excellent communication skills to clearly share and relay information;
- Strong problem-solving skills to determine the best possible solutions for customer issues;
- Understanding of the importance of putting our customers at the centre of everything we do and build;
- A passion for delighting customers and the ability to actively listen to them to adequately gauge and address their needs;
- The ability to remain calm and polite when dealing with complaints or challenging customers.

**Location**

The position will be in-person at the Company’s Downtown Oakville office located at 132 Trafalgar Rd, ON.

**Compensation**

Competitive compensation, commensurate with experience.

Up to 10% yearly cash bonus based on individual and company performance.

**How to apply**

To be considered for hire, you will need to successfully pass a criminal background check, credit check, and reference check of your employment experience.

Pay: $18.00-$25.00 per hour

Expected hours: 37.5 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Can you work on-site at the Company's office five days a week?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-11-04



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