Water & Energy Manager Service Representative

3 weeks ago

Hamilton, Canada DuBois Chemicals Full time

It's fun to work in a company where people truly BELIEVE in what they are doing
We're committed to bringing passion and customer focus to the business.

The Water & Energy Manager will work as part of the DuBois Water Treatment group to deliver water treatment programs to our diverse client base in the Canadian regions Guelph, Hamilton, Kitchener and Waterloo. Dedicated and passionate service providers, our Water & Energy Managers are focused on providing high service levels, lowering our customers’ operating costs and consistently exceeding customer expectations.

The ideal Water & Energy Manager is a self-starter and enjoys working in an entrepreneurial environment focused on customer service. In this position, the Water & Energy Manager will build and maintain customer relationships at various levels within our client’s organization from maintenance personnel to upper management. The Water & Energy Manager enjoys rolling up their sleeves to get the job done while working on their own in client facilities mechanical rooms primarily in the Commercial market.

**About DuBois Water Treatment Group**

DuBois has been serving customers since 1920. DuBois provides proven industrial water treatment solutions to a wide range of customer segments including Healthcare, Commercial and Institutional, Food and Beverage and light manufacturing. Our AquaAnalytics data-driven approach to managing water quality aims at achieving the lowest life-cycle cost with an emphasis on decreasing water and energy use.

**Responsibilities include, but not limited to**:

- Responsible for managing water treatment programs at established client’s organization
- Monthly program audit includes testing water samples using a portable lab and analyzing results at client sites
- Data entry in an analytics platform and ability to communicate anomalies clearly throughout the organization
- On-site troubleshooting resulting from non-conformances in water sample results and ability to repair/replace any defective equipment
- Identifying and implementing solutions to help our clients’ water system operate at the lowest possible life cycle cost and proactively maintain them there
- Identify and quantify water and energy program savings
- Opportunity to design new water treatment programs
- Opportunity for transition into new account sales
- Maintain a customer service attitude as required to maintain an exceptional level of customer satisfaction
- Responsible for preparing and presenting annual business reviews to customers that entail both technical and financial elements

**Travel Requirements**:

- This position requires daily travel to customer sites. Overnight and international travel may be required from time to time.

**Minimum Requirements**:

- Bachelor’s Degree in Engineering (Chemical, Mechanical, Environmental or Industrial)
- Experience working in customer service and/or sales
- Exposure to working in industrial environments is preferred
- Strong interpersonal skills, with the ability to build relationships with customers and internal partners within the organization
- Strong organizational skills and attention to details is required
- Strong customer service experience
- Strong problem-solving skills and troubleshooting
- Valid Driver’s license

**Perk & Benefits**
- Competitive Salary & Benefit Package
- RRSP Plan including company matching program
- Company provided vehicle, cell phone and computer

**Other Information**

The Water & Energy Manager position is a full-time salary role. The Water & Energy Manager is a field-based position. Most of the workload is performed working independently within the client facilities. This includes, but not limited to: steam boiler room, mechanical room, industrial production facilities and health care facilities. This work is being performed at an assigned client list with varied contact types, including some challenging clients. The Water & Energy Manager will be expected to be available outside of standard business hours to support client satisfaction. This position involves substantial driving requirements to and from an average of 6 to 8 client sites daily.

Schedule:

- Monday to Friday

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