Water Operations Clerk

4 weeks ago

Hamilton, Canada City of Hamilton Full time

SUMMARY OF DUTIES

Reporting to Supervisor, Dispatch and Operations Support, performs support duties associated with the operation of Water Meters and Customer Billing for Hamilton Water.

GENERAL DUTIES

Perform clerical support for Hamilton Water Meter Operations which will include but is not limited to: creating and reviewing spreadsheets, charts, letters, memos, forms and documents. Data entry into computerized IPS (HANSEN) database system and external CMMS systems for the creation and costing of work orders for Customer Service & Community Outreach.

Creation of work orders for meter related issues and issuance to proper individual or contractor for resolution.

Liaison with internal and external stakeholders to provide support for Customer Service and Community meter operations programs.

Research, identify and resolve discrepancies with automated reports daily; escalating to necessary stakeholders as required.

Receive, assess and respond to generic email accounts to provide customer service follow up.

Liaise with and provide information for property owners with respect to master/satellite meter inquires.

Work closely with Meter Technicians, and other internal stakeholders to ensure work orders are reviewed and actioned daily.

Run reports for automation of work order creation from a variety of databases including contractors, building department, etc.

Interpret Water Metering data from Internal and External sources to create Works Orders and Service Requests.

Interpret and close out information from completed Work Orders and send information to Internal and External Stakeholders for proper Meter Billing and resolution. 

Review of costing and reconciliation of invoices and provide data to external billing agents, and the supervisor 

Retire Hamilton Water assets associated with demolition of property and inform billing agent of changes for billing purposes.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. Previous proven working knowledge of Water Metering methodology or equivalent technical background, work order interpretation and creation of assets.

2. Previous demonstrated experience creating work orders and issuance to proper individual or contractor for resolution.

3. Previous experience working in an office environment with proven knowledge of standard office practices and procedures.

4. Previous experience in finance including costing and reconciliation of invoices.

5. Previous experience in a fast paced, multitasked, customer service environment, with the ability to receive and answer customer inquiries in a timely fashion, while maintaining accurate records and documentation. 

6. Must be able to relate to the public, contractors, varying levels of management and council with tact and diplomacy possessing superior customer service skills.

7. Demonstrated experience using relevant computer software applications (MS Word, MS Excel, MS Outlook, scheduling software and databases) at an intermediate level.

8. Proven experience and knowledge in the use and operation of IPS (Hansen) or equivalent CMMS Software in creating, assigning and resolving completed Work Orders.

NOTE: As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Record and Judicial Matters Check (CRJMC), at their own expense, prior to beginning work in this position.

  • Casual Billing Clerk

    6 days ago

    Hamilton, Canada Alectra Utilities Full time

    The Opportunity Position: **Casual Billing Clerk** **_(*Temporary Role)_** **Location**: **Hamilton (John St.) (Hybrid: Remote/In-office)** Reports to: **Supervisor, Billing** Business Unit: **Customer Experience** Division: **Customer Operations** Hours per Week: **35** Rate of Pay: **As per the Collective Agreement** Number of...

  • Water / Wastewater Treatment Operator

    1 day ago

    Hamilton, Canada City of Hamilton Full time

    SUMMARY OF DUTIES Under general supervision performs all operational duties for the water and wastewater treatment facilities and outstations. Assisting maintenance staff as required. This will involve exposure to varying climatic conditions, potential exposure to treatment chemicals, sludge, water and wastewater, work at computer terminals, heights...

  • Water / Wastewater Treatment Operator

    1 month ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Hydraulic Backhoe

    1 month ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Casual Collections Clerk

    1 month ago

    Hamilton, Canada Alectra Utilities Full time

    The Opportunity Position: **Casual Collections Clerk** **_ (*Temporary Role)_** **Location**: **Hamilton (John St.)** **(Hybrid: Remote/In-office)** Reports to: **Collections Supervisor** Business Unit: **Customer Experience** Division: **Collections and Payments** Hours per Week: **35** Rate of Pay: **As per the Collective Agreement** Number of...

  • Chief Financial Officer

    1 month ago

    Hamilton, Canada Streamgo Water Solutions Full time

    **A Great Leadership Opportunity with a Growing Water Company** StreamGo Water Solutions Inc. is a rapidly expanding water company determined to change the way water infrastructure is delivered around the world. We are a turnkey provider of advanced water and wastewater treatment systems serving multiple markets throughout North America. We are looking for...

  • Overnight Water Truck Driver

    1 day ago

    Hamilton, Canada CSL Group Full time

    CSL Group Ltd. is a family-based company committed to our company values (SHARING – Safety, Humility, Accountability, Respect, Integrity, Nurturing, Growth). We invest a phenomenal amount into our employees, which is one of the things that makes us so fantastic to work for. Our focus is on career development and promotion - people are at the core of...

  • Water Treatment Tech Plumber/apprentice

    1 month ago

    Hamilton, Canada ENERCARE Full time

    **Job Title**: Water Treatment Tech Plumber/Apprentice **Reporting To**: Field Manager **Department**: Plumbing and Duct Cleaning **Rate of Pay**: As per the Collective Agreement **File Number**: K1895 **Starting Location**: Plumbing Forward Staging location **Hours of Work**: Rotational Sunday - Saturday: 8:00 a.m. - 8:00 p.m. **Vacancies**: 3...

  • Experienced Water Damage Technician – Hamilton

    2 weeks ago

    Hamilton, Canada On Side Restoration Full time

    Compensation: $22 – $28/ hour Ever felt like you’re drowning in stress? Water damage in a home or business is one of the most stressful events our clients might ever experience. Water Damage Technicians at On Side do the work to evaporate water-related stress, bringing calm, order and dryness to all! The Job – Water Damage Technician At On...

  • Experienced Water Damage Technician – Hamilton

    1 week ago

    Hamilton, Canada On Side Restoration Services Ltd. Full time

    Experienced Water Damage Technician – HamiltonHamilton, ONCompensation: $22 – $28/ hourEver felt like you’re drowning in stress? Water damage in a home or business is one of the most stressful events our clients might ever experience. Water Damage Technicians at On Side do the work to evaporate water-related stress, bringing calm, order and dryness to...

  • Water Treatment Tech Plumber/apprentice

    1 month ago

    Hamilton, Canada ENERCARE Full time

    As one of North America’s largest home and commercial services and energy solutions companies with approximately 4,500 employees under its Enercare and Service Experts brands, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC advantage products, plumbing services, protection plans and related...

  • DZ Driver Water Truck

    2 days ago

    Hamilton, ON, Canada Scrapmetal Full time

    American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees andthe ongoing trust and support of our customers. Become part of team AIM, a growing team...

  • Project Manager

    4 weeks ago

    Hamilton, Canada City of Hamilton Full time

    SUMMARY OF DUTIES The Project Manager, will lead projects related to wastewater infrastructure planning and with a focus on identifying infrastructure improvements required to address existing system deficiencies, required to improve system operations or as necessary to accommodate future growth. The Project Manager leads consultant assignments and...

  • Customer Service Clerks Supervisor

    7 days ago

    Hamilton, Canada SPRING SUSHI Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Conduct performance reviews - Perform same duties as workers supervised - Recruit and hire staff - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work -...

  • Accounting Admin Clerk

    4 weeks ago

    Hamilton, Canada Mabel's Labels Full time

    Mabel’s Labels is the leading provider of personalized kids’ labels to families across North America. Our mission is to delight our customers and community, make their lives easier and keep them connected to what they value the most. For the last 19 years, we’ve been selling durable and waterproof peel-and-stick labels to parents who want to avoid...

  • Heavy Equipment Operator

    7 days ago

    Hamilton, Canada EBM Construction Solutions Inc. Full time

    Heavy Equipment Operator / Labourer EBM Construction Solutions Inc. is a rapidly growing company committed to providing innovative commercial, residential and industrial construction solutions for any type of project. EBM is seeking a Full - Time Heavy Equipment Operator to perform day to day operations related to excavation for the purpose of sewer, water...

  • Building Operator

    4 weeks ago

    Hamilton, Canada Hays Full time

    Building Operator 3 month contract- possibility of extension Hamilton- onsite 4 days on 4 days off (morning and night shifts) Position Outline: The position is for the portfolio comprised of 1,400,000 square feet of office and retail properties located in the downtown district of Hamilton, Ontario.The Hamilton management office is located within the...

  • Building Operator

    4 weeks ago

    Hamilton, Canada Hays Full time

    Building Operator 3 month contract- possibility of extension Hamilton- onsite 4 days on 4 days off (morning and night shifts) Position Outline: The position is for the portfolio comprised of 1,400,000 square feet of office and retail properties located in the downtown district of Hamilton, Ontario.The Hamilton management office is located within the...

  • Building Operator

    4 weeks ago

    Hamilton, Canada Hays Full time

    Building Operator 3 month contract- possibility of extension Hamilton- onsite 4 days on 4 days off (morning and night shifts) Position Outline: The position is for the portfolio comprised of 1,400,000 square feet of office and retail properties located in the downtown district of Hamilton, Ontario.The Hamilton management office is located within the...

  • Building Operator

    4 weeks ago

    Hamilton, Canada Hays Full time

    Building Operator 3 month contract- possibility of extension Hamilton- onsite 4 days on 4 days off (morning and night shifts)Position Outline: The position is for the portfolio comprised of 1,400,000 square feet of office and retail properties located in the downtown district of Hamilton, Ontario.The Hamilton management office is located within the portfolio...