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Project Specialist

1 month ago

Montréal, Canada Nestle Operational Services Worldwide SA Full time

**A little about us**

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

**Position Snapshot**
**Business area**: Nespresso Canada Inc.
**Job title**: Project Specialist, Coffee Subscription
**Location**: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**Position Summary**
We are looking for a **Project Specialist, Subscription programs** based at our **Montreal **location reporting into the **CX Lifecycle & Retention Manager**. This role will act as the marketing specialist for the subscription program management & development, a key program for Nespresso. This coffee subscription marketing specialist will contribute to the acceleration of this program in order to increase the awareness and performance of the program.

**A day in the life of a Project Specialist**:
**Project management**
- Contribute to all aspects of the project of our susbscription programs: briefs, workback schedule, team meetings, deliverables follow-ups
- Perform assignments (daily tasks or project based) in an efficient, effective and timely manner
- Support & collaborate with internal team members & external stakeholders
- Ensure project deadlines are met and follow-up with transversal teams
- Create action plans to successfully execute all tasks assigned by the manager

**Program & Performance Management**
- Analyse the existing program & benchmark the different programs Recurring Order and Coffee Subscription in different markets and work with the Headquarters to identify opportunities
- Create and present action plans and recommendation to implement the different recommendations: acquire new subscribers, decrease the churn, loyalty strategy, increase the communication..
- Align and collaborate with channels to work on the action plan and implement the actions

**Consumer Insight & Competition**
- Understand the brand's club members program & external benchmarks
- Understands consumer insights and competitive market landscape

**Budget Management**
- Recommend annual budget & key strategic pillars for coffee subscription program
- Lead on budget accuracy

**What will make you successful?**
- University degree in business or marketing
- Relevant experience gained through work or extra-curricular preferred in project management
- Ability to work on different topics at the same time
- Strong analytical and critical thinking skills, a problem solver.
- Self-motivated, results focused with strong analytical skills and curiosity
- Team player
- Entrepreneurial spirit and innovative thinker
- Proficient use of Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong written and verbal communication
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting Marketing career you’ve always wanted.

LI-Hybrid

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, reli