Spare Parts and Service Coordinator

2 weeks ago

Chilliwack, Canada IMW INDUSTRIES LTD (DBA CLEAN ENERGY COMPRESSION) Full time

**Spare Parts & Service Coordinator**

**Position Overview**: Spare Parts and Service Coordinator will be working with domestic and international customers/representatives to generate aftermarket parts, service sales and support in an efficient and professional manner

**Duties and Responsibilities**
- Responsible for acting as a liaison between customers and IMW.
- Work with the Aftermarket team to ensure proper customer service is being delivered.
- Follow communication procedures, guidelines, and policies.
- Provide communicate on all inquiries, schedules, and shipments including forwarding tracking numbers and following up.
- Participate in the development and refinement of aftermarket processes, functions, and services. This includes analyzing key performance indicators or other measures and tracking transactions and trends.
- Understand shipping requirements for each specific market including document requirements, importation rules, duty structures, and other shipping logistics.
- Keep records of customer interactions, process customer accounts, and file documents.
- Know and understand workplace health and safety rights and responsibilities, always follow safe work procedures, and act safely.
- Perform work following IMW documented policies and procedures.
- Assists with complaints, orders, errors, account questions, and other queries.
- Other duties as required.

**Education, Experience & Requirements**
- High School Diploma (Diploma in Administration will be advantageous).
- Familiar with ERP Systems and practices.
- Customer orientation and ability to communicate adapt/respond to different types of people.
- Excellent communication and presentation skills with the ability to interact with intercompany departments as well as customers around the globe.
- High organization skills and ability to prioritize and manage time effectively.
- Minimum 2 years of experience or equivalent combination of education and experience.
- Fluent in English with good interpersonal skills - a second language is not required but an asset.
- Proficient in Microsoft Office (Word, Excel, and Outlook).
- Experience with an Enterprise Resource System such as AX Microsoft Dynamics or SAP is an asset.
- Ability to learn new programs as required.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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