Collections Associate

3 months ago


Woodbridge, Canada White Cap Canada Inc. Full time

_A position at White Cap Canada isn’t your ordinary job. You’ll work in an _**exciting and diverse **_environment, meet interesting people, and have a _**variety of career opportunities.**_ _We serve customers in the _**construction, industrial**_**, **_**and institutional markets**_ _and we are one of the most agile distributors of fasteners, tools, safety supplies, abrasives, paints, and more _
- We have industry-leading solutions with expertise in fasteners, tools and industrial supplies. With customized programs for manufacturing, construction_, _and trade customers - we are the source_
- **What we offer**_
- Career advancement opportunities across 75+ locations.
- Benefits start on your first day of employment (Medical, Dental, Vision, and MORE).
- Vacation Time and Bonus Opportunities
- Full-time, Day-Shifts (NO EVENINGS OR WEEKENDS).
- and MORE

**Job Summary**

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

**Major Tasks, Responsibilities, and Key Accountabilities**
- Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Documents information about financial status of customer and status of collection efforts.
- Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
- Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
- Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

**Nature and Scope**
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.

**Work Environment**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.

**Education and Experience**
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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