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Field Service Representative

7 months ago

Edmonton, Canada Hologic Full time

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Edmonton, AB

**Key Accoutabilies**:

- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
- Provides 24/7 coverage to customers within 24 hours of notification.
- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
- Determines correct inventory levels of repair parts with supply lines.
- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
- Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
- Keep management advised of issues and developments.
- Ensure instrumentation is compliant with regulatory requirements and quality control standards.

**Knowledge, Skills & Experience**
- Working knowledge of chemistry principles and chemical handling techniques.
- Understanding of proper use and operation of electronic testing equipment.
- Knowledge of inventory and procurement systems.
- Ability to interface with internal and/or external customers.
- Solid computer skills.
- Time Management Skills
- Strong robotics, fluidics and pneumatics experience preferred.
- Ability to pass a comprehensive background check.
- Possess a valid Driver’s License and maintain a clean driving record.
- BS/BA degree or equivalent experience preferred.
- AA/AS degree and/or practical Military experience considered.
- 0 - 2 years related field experience with direct customer interaction, preferably in a laboratory setting.
- Future cross training in Diagnostic Imaging (X-ray) possible

**Additional Details**
- This person will work out of a home based office
- Position will require 80% plus travel
- There will be on-call duties
- Overnight stays could be 3 to 4 nights a week
- Bilingual in French and English an asset

**So why join Hologic?**

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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