Site Merchandising Specialist

2 months ago

Toronto, Canada Knix Full time

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career

The Site Merchandising Specialist will assist in site merchandising and optimizing the entire customer journey on site from but not limited to onboarding products on site, weekly homepage planning, reporting, landing page optimization, on site search, navigation, and additional site content updates. Keeping the customer experience at the centre of every task, they will help develop online strategy to drive organic traffic and increased conversion. They will partner closely with cross-functional team members from Marketing, Creative, Customer Empowerment, Product and Operations to ensure all site merchandising and product data translate to improved user experience and increased sales. They will use data to tell stories, inform strategies and build test plans.

**About You**:

- You’re passionate about improving websites and customer obsessed.
- You’re a natural collaborator and a great communicator.
- You foster great relationships with stakeholders inside and outside of the business.
- You have a strong sense of responsibility, work ethic and effective time management skills.
- You love problem-solving. You keep a cool head in high-stress situations and can evaluate and balance risk.
- You’re data oriented and can tell stories from big set of data.
- You’re curious and open to perspectives.
- You seek feedback and always look for ways that you can make something better.
- You are a motivated self-starter.
- You see opportunities for improvement and take initiative to get started.
- Above all, you’re proactive, positive and inspired by Knix and our mission.

**The Opportunity**:

- Assist site merchandising for Knix sites, with consideration of aesthetics, brand, and inventory availability to fuse the art and science of site merchandising.
- Assist in developing weekly/monthly/quarterly merchandising plans to support product launches and continuously improve the customer experience.
- Develop extensive post mortems and provide actionable merchandising recommendations on campaigns/collections.
- Execute plans for new product/colour launches, promotions, and other site changes.
- Maintain product catalogue, ensuring product data is complete, accurate and reflective of available inventory for eCommerce site and retail stores.
- Ensure all site assets (images, copy, UGC) are aligned with available brand guidelines.
- Merchandise site in accordance with inventory levels obtained by partners in Operations and Product.
- Monitor the site for daily errors to ensure site information is accurate and consistent, track updates that need to be made.
- Conduct QA testing prior to any new site content, products, or promotions going liveUses data to make recommendations for site improvements, build A/B test hypotheses, and execute tests.
- Coordinate offboarding of off season products and work with retail operations team to help set up POS for retail stores.
- Constantly scan the competitive landscape for best-in-class site merchandising and brings recommendations to the team.
- Work in collaboration with Dev/eCommerce product team to QA, test and make updates as needed.

**Qualifications**:

- 3+ years’ eCommerce Merchandising experience in eCommerce retail environments.
- Working knowledge of Google Analytics/web Analytics and SEO.
- Strong Analytical skills.
- Professional working experience in Shopify is considered a strong asset.
- Working knowledge of Microsoft Office or G suite.
- Ability to work in a fast-paced environment.
- Excellent written and verbal communication skills.

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