Member Solutions Centre Representative

2 weeks ago

Winnipeg, Canada Access Credit Union Full time

**Member Solutions Centre Representative**

**1 - Full-time Permanent, Corporate (Located at either Gimli/Winnipeg or Winkler, Manitoba)**

**1 - Full-time (17 Month Term), Corporate (Located at either Gimli/Winnipeg or Winkler, Manitoba)**

**Starting salary - $38,317**

**Why should you join our team?**

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**What will you be doing?**

**Key Responsibilities**:

- Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
- Maintaining thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
- Proactively responding, identifying and cross-selling products and service using an advice-based approach.

**What do you need?**
- Grade 12 diploma or equivalent
- Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Ability to work in fast-paced environment and perform well under pressure
- Proficient computer skills

**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning

**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.**

**Job Types**: Full-time, Permanent

**Salary**: $38,317.00-$42,593.50 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-04-12

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