Claims Representative

**Work with Us**

Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. As a cover holder at Lloyd’s, this allows us to deliver on our commitment with both speed and simplicity.

**Job Title**

Claims Representative

**What is the opportunity?**

**What will you do?**
- Efficiently review and process claims with accuracy.
- Review coverages to ensure claims are eligible and paid for the proper benefits that were purchased.
- Communicate with brokers, body shops and dealers to assist our policyholders to gather required documentation.
- Provide knowledgeable responses while addressing customers' inquiries or concerns regarding their claim status and/or coverage.
- Build rapport and maintain positive relationships with customers through effective and empathetic communication.
- Work alongside other departments to provide a complete client experience.

**What do you need to succeed?**
- Level 1 General License is required for this role. Training provided.
- 1-2 years of customer service experience.
- Possess a high level of empathy, patience and understanding and the ability to navigate difficult conversations successfully and professionally.
- Excellent verbal communication skills with a clear and confident speaking voice.
- Proficient computer skills and experience working with Microsoft Office and CRM software.
- Ability to handle confidential information with integrity and maintain a high level of professionalism.
- Exceptional time management and organizational skills to prioritize tasks and meet SLAs.
- Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
- Demonstrate a comfortable and confident demeanor when interacting with both clients and co-workers.
- Display and carry positive energy with the ability to work within a team-based environment.
- High-level attention to detail is essential to this role.
- Be receptive to coaching and mentoring.
- Written and verbally fluent in English.
- Must be verbally fluent in Punjabi.
- A successful language assessment bonus will be provided.

**Job Summary**

**City**:
Langley, BC

**Work hours/week**:
37.5 hours

**Employment Type**:
Full Time

**Department**:
Client Care

**Posted Date**:
2023-11-09

**Application Deadline**:
2023-11-23

**Inclusion and Equal Opportunity Employment**

**Working Conditions**

Environment: Hybrid model - 3 days in-office & 2 days remote per week