IT Support Staff
6 days ago
Reporting to the IT Manager, the IT Support Technician is responsible for the maintenance and support of the firm’s systems, technology, equipment, and physical resources. This role can be based in Charlottetown or Summerside PE.
Summary of responsibilities
Provide timely and effective technical support to approximately 80 - 100 users, including remote access procedures, mobile devices, software and hardware support and printer troubleshooting and maintenance;
Maintain, monitor and install workstation tools and equipment;
Conduct training for users on the firm’s systems and technology;
Ensure that facilities meet all requirements for workplace safety;
Provide client-focused service to end users, including clear and complete communication;
**Document user issues and solutions**: and,
Other duties as required.
Skills & Qualifications
Diploma from a recognized post-secondary institution in information technology;
Two to five plus years of experience in technology support role;
Customer service experience; and,
Experience in facilities or general maintenance is an asset.
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