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Customer Service Adviser

3 months ago

Guelph, Canada Mimi Imports Inc. OA Mimi Imports and SoccerCards.ca Full time

**Company**: Mimi Imports Inc. O/A Mimi Imports and SoccerCards.ca

**Business Information**: Founded in 2003, Mimi Imports is a North American wholesale distribution company located in Canada, offering an ever-expanding selection of Officially Licensed products. We distribute four main categories of products: Soccer (all major European and World Cup teams), Guinness, Harry Potter and Game of Thrones products and collectibles. SoccerCards.ca is our Direct-to-Consumer E-Commerce division. Soccercards.ca was launched in 2015, and offers officially licensed cards, stickers and collectibles for all of the major soccer clubs and national teams from around the globe.

**Business Location**: 17 Vardon Dr., Guelph, ON N1G 1W8

**Work location**: 685 Speedvale Avenue West, Unit #8, Guelph, ON N1K 1E6

**Type of Employment**: Full time - Permanent

**Estimated Start Date**: As soon as possible

Answer written and oral inquiries

Address customers' complaints or concerns

Answer inquiries and provide information to customers

Arrange for billing for services

Arrange for refunds and credits

Explain the type and cost of services offered

Issue receipts and other forms

Receive and log complaints

Receive payments

Maintain records and statistics

Order office supplies and maintain inventory

Perform general office duties

Arrange for shipping returns, refunds, exchange and credit for returned merchandise

Take customers’ orders for goods or services

Assist with order processing for online marketplaces

Assist warehouse in peak season with packing/processing shipments

Assist in the preparation of brochures, reports, newsletters and other material

Develop, implement and evaluate communication strategies and programs

Check and manage our online platform

**Requirements**:
**Education**: Completion of high school is required.

**Experience**: At least 6 months of experience in E-commerce sales or customer service is required. Knowledge of WordPress, Shopify and ShipStation

**Computer and technology knowledge**: Internet, MS Excel, MS Outlook, MS Word, MS PowerPoint, Quick Books, Adobe Photoshop

**Working Conditions and Physical Capabilities**: Tight deadlines, Attention to detail, Fast-paced environment, Work under pressure

**Personal suitability**: Flexibility, Organized, Client focus, Efficient interpersonal skills, Team player, Excellent written and oral communication, Accurate, Initiative, Judgment

**Language**: English and French are required to communicate with customers around Canada

**Salary**: $28.21 hourly, 37.5 hours per week.

**Benefits**: Profit sharing.

**Important Information**: Flexibility in schedule is required. Work schedule will be from Monday to Friday from 8:30 AM to 4:30 PM. Work on weekends will be required depending on the business needs during our peak season (October - December).