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File Manager

4 months ago

Langley, Canada Paul Davis Restoration Full time

Reports To: Operations Manager"A mind built for excellence. A spirit built for service."
**What does a File Manager with Paul Davis do?**
- Receive and open new claims
- Answer and field telephone calls in a professional and upbeat manner
- Receive and assist with staffing issues daily
- Maintain professional appearance and conduct of the operation
- Liaise and communicate with customers, clients, vendors
- Receive and handle invoices, correspondence
- Collecting receivables on current accounts
- Assist in ensuring margins and performance metrics are met
- Monitor and maintain inventory of supplies

**Why The Team Needs You?** If you love helping people in their time of need, this is the job for you. We will need you to build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.

**Why Join The Team?** We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider.

**Values**: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
**Vision**: To provide extraordinary care while serving people in their time of need.
**Mission**: To provide opportunities for great people to deliver Best in Class results.
**Team Compensation and Benefits**:

- One on One mentorship
- Full orientation program
- Access to Paul Davis University and regular training opportunities
- Benefits after three months and sick days with flexible schedule
- RRSP matching

**Team Qualifications (Requirements)**:

- 3-5 years office experience
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners and employees in the organization
- Demonstrated ability to solve problems and make prudent decisions
- Strong knowledge of MS Office, RMS and Xactimate

**Skills Desired of Team Member**:

- Self-motivated to get results
- Loves working with staff, clients and trades
- Effectively schedules ahead while maintaining flexibility
- Thrives under high performance environments
- Excellent interpersonal skills
- Is succinct and professional with written communication
- Enjoys taking care of others in their time of need