Customer Experience Representative

3 weeks ago

Montréal, Canada Oxford Properties Group Full time

**Responsabilités**
- Servir les visiteurs en saluant, en accueillant, en prenant la commande de boissons, en s'asseyant, en répondant à toutes les exigences informatiques et en les annonçant de manière appropriée
- Répondre, filtrer et transférer tous les appels téléphoniques entrants tout en fournissant des informations de base en cas de besoin
- Maintenir la sécurité en suivant les procédures et en contrôlant l'accès via le bureau d'accueil (émission de laissez-passer pour les visiteurs, révisions trimestrielles des cartes d'accès)
- Organiser les réservations de salles de conférence et de réunion et tenir à jour le calendrier des réceptions
- Effectuer d'autres tâches de réceptionniste de bureau telles que le classement, la photocopie, l'assemblage, la télécopie, etc.
- Gestion des installations - surveiller et entretenir l'équipement de bureau et de cuisine et la propreté générale des espaces de bureau partagés
- Soumettre les ordres de travail au nom du personnel du bureau des étages 8 à 10 et s'assurer que les ordres de travail sont remplis avec précision
- Rédaction et diffusion des notes interservices
- Organisation et commande de restauration pour réunions et événements
- Maintenir et suivre les commandes de fournitures de bureau et de café dans les limites des budgets

**Pour réussir dans ce rôle**:

- **Doit être disposé à travailler le** **week-end** **(samedi et dimanche 10h/11h-17h/18h) et 1 ou 2 jours (flexible en fonction des besoins de l'entreprise) en semaine de 9h à 17h.**:

- **Bilingue**:

- Vous parlez couramment **le français et l'anglais** pour servir nos clients dans la communauté.

**Qualifications**
- Expérience de travail éprouvée dans un environnement de front office/client ou client
- Expérience en gestion de bureau
- Solides compétences en communication écrite et verbale
- Capacité d'être ingénieux et proactif dans le traitement des problèmes qui peuvent survenir
- Capacité à organiser, effectuer plusieurs tâches à la fois, établir des priorités et travailler sous pression
- Excellentes compétences Microsoft Office, y compris la capacité de créer/maintenir des feuilles de calcul de niveau intermédiaire pour le suivi des coûts de bureau et des budgets
- Flexibilité d'arriver tôt ou de rester tard pour des réunions occasionnelles en dehors des heures de bureau si nécessaire, les week-ends parfois.
- Esprit d'équipe adaptable et autonome
- Expérience de la direction de projets et de la collaboration avec des fournisseurs
- Gestion du calendrier Outlook
- Compétences efficaces en gestion du temps

Type d'emploi : Part-time, Permanent
Heures à temps partiel : 20 par semaine

Salaire : 20,00$ par heure

Horaires de travail:

- Every Weekend

Expérience:

- Service à la clientèle: 1 an (Obligatoire)

Langue:

- Anglais (Obligatoire)

Lieu du poste : En présentiel

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