Casual Receptionist

4 weeks ago

Thunder Bay, Canada Ontario Native Women's Association Full time

**_**Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_**

**VISION**

At the Ontario Native Women’s Association (ONWA), we celebrate and honour the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally, and internationally for generations to come.

**SCOPE**:
The **Receptionist** is responsible for creating a positive first impression to anyone who visits or phones the ONWA office. They will provide a warm, welcoming, and supportive experience to all visitors and community members of the ONWA. They are the first point of contact and will serve visitors by greeting and directing them appropriately and will notify ONWA personnel of visitor arrivals, maintain security and telecommunication systems and answer or refer all inquiries to appropriate staff. The receptionist will perform general office duties, providing organized and proactive administrative support to the Ontario Native Women’s Association.

**QUALIFICATIONS**:

- Grade 12 and/or office certification/business certificate couple with two (2) years’ experience in an Indigenous community setting combine with strong administrative skills and experience
- Excellent phone etiquette skills with excellent relationship building skills and the ability to maintain positive relationships with all internal and external stakeholders.
- Proactive and able to make decisions that work to resolve and support any and all inquiries.
- Knowledge of Indigenous support services available within the community.
- Knowledge and working of Not-For Profit Organizations structure and knowledge of Federal/Provincial laws and obligations.
- Knowledge of Indigenous Women and their families’ issues
- Demonstrated excellent administrative/coordination duties.
- Excellent organizational skills: demonstrated self-confidence and an ability to follow through on assigned duties independently within strict deadlines.
- Excellent written and oral communications.
- Must be dependable and punctual with strong attendance history, able to follow instructions, respond to management direction and be able to improve performance through management feedback.
- Capacity to see different perspectives.
- Highly motivated individual with the ability to work with mínimal supervision.
- Proficient working knowledge of MS Office Software, internet, and general office equipment.
- The ability to maintain complete confidentiality at all times.
- Is comfortable working in a fast-paced working environment and has the ability to multi task and prioritize without guidance.
- Reliable vehicle, appropriate vehicle insurance coverage and valid Ontario “G” class driver’s license is considered an asset.
- Current, valid vulnerable sector criminal records check. Valid 1st Aid/CPR.
- A cellular phone and internet access is required within this position
- Must be willing and able to work a flexible working from home arrangement if required. This may include a combination of virtual remote work in your home and in office arrangements. This will be based on operational needs and will be determined by the ONWA.
- Knowledge of and connection to service agencies in the location of service delivery.
- _ONWA is committed on implementing measures to protect its community members, staff, and other stakeholders from COVID-19. As a result, ONWA has implemented a mandatory vaccination policy. Exemptions will be made for those with a valid medical exemption; proof of the exemption will be required._

**KEY CORE COMPETENCIES REQUIRED**:

- **Inter-cultural Competency Informed** - Understands to incorporate a personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work related deliverables.
- **Indigenous Gender-Based Analysis Informed** - Understands to incorporate an intersectional approach to gender, race and discrimination and subsequent intergenerational impacts affecting Indigenous women and their families.
- **Trauma-Based Practice Informed** - Understands to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous women in a culture of tradition and safety in her healing journey.
- **She is Wise Leadership Informed **- Understands to incorporate the Four Agreements within daily responsibilities and combined with ONWA’s cultural teachings contribute to the empowerment and leadership of Indigenous women within their communities.

**RESPONSIBILITIES - SPECIFIC**:

- Perform a wide variety of clerical duties in support of ONWA’s administration. Including but not limited to coordinating and communicating office activities, greeting, and screening visitors, answering and referring inbound phone calls. The receptionist administers ONWA’s correspondence.
- Refer inquiries to the

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