Cashier/appointment Coordinator

1 week ago

Surrey, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

Position**: Cashier/Appointment Coordinator**
Status**: Contract Full-Time (One-Year)**

Dealership**:OpenRoad Honda Surrey**

Department**:Service**

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due.
- Review unconfirmed appointments in the system and contact customers to confirm several days prior to the scheduled appointment date.
- Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
- Contact customers who are due for maintenance to book appointments.
- Offer alternative dates and/or times and book new appointments into the system when the customer is unavailable for a scheduled appointment.
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
- Take note of all customer comments and feedback and forward it to the Service Manager.
- Update customer information on file.
- Report all and any customer complaints to Service Manager.
- Attend meetings and training as required.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- 2 years of experience in customer relations.
- Able to work Tuesday to Saturday
- Strong organizational and people skills.
- Some knowledge of automotive equipment parts and accessories.
- Good computer skills and ability to maintain records using a computerized appointment system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

  • Appointment Coordinator

    3 months ago

    Surrey, Canada Mainland Ford Full time

    **Do you have what it takes to join one of Canada’s Best Managed Companies?** Mainland Ford is currently seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as an Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role for...

  • Appointment Coordinator

    11 hours ago

    Surrey, Canada Mainland Ford Full time

    **Do you have what it takes to join one of Canada’s Best Managed Companies?** Mainland Ford is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as a Service Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role for...

  • Automoative Appointment Coordinator

    3 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    Jim Pattison Toyota Surrey is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into Service...

  • Automotive Appointment Coordinator

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    Jim Pattison Toyota Surrey is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into Service...

  • Automotive Appointment Coordinator

    4 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Toyota Surrey is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into...

  • Service - Appointment Coordinator

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Volkswagen Surrey has a new opportunity for an Appointment Coordinator to join our team! **Overview**: Reporting to the Service Manager you will be passionate about providing an exceptional customer experience for our clients. The Service Appointment Coordinator is responsible for greeting all service customers, directing them to the...

  • Service Appointment Coordinator

    7 months ago

    Surrey, Canada Barnes Wheaton GM Full time

    **HEY YOU**! Yes, **YOU**! You’re ENERGETIC, GOAL-ORIENTED and EFFICIENT as all heck! You love fast-paced environments and solving new challenges! You’re looking for THE BEST place to advance in your CAREER! Start as a Service Appointment Coordinator, grow into a _*insert your dream title here*!_ Just ask many of our Service Advisors how they got...

  • Service Appointment Coordinator

    6 months ago

    Surrey, Canada Jonker Honda Full time

    **Jonker Honda is looking for a full time Service Appointment Coordinator.**: **This position will be Tuesday through Saturday and requires the following**: - Excellent communication skills (verbal and written) - A good command of the English language (verbal and written) - Organization and multi-tasking abilities - Effective listening skills - Pleasant...

  • Appointment Coordinator

    6 days ago

    Surrey, Canada Mainland Ford Full time

    **Do you have what it takes to join one of Canada’s Best Managed Companies?** Mainland Ford is seeking customer service oriented individuals comfortable with making inbound/outbound calls to join their team as Part-Time Service Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role...

  • Service Appointment Coordinator

    7 months ago

    Surrey, Canada Steve Marshall Group Full time

    **Titanium Ford is looking to hire a Service Appointment Coordinator with a passion for the automotive industry and amazing customer service.** **Responsibilities**: - Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due - Review unconfirmed appointments in the system and contact customers to...

  • Appointment Coordinator- Openroad Honda Surrey

    7 months ago

    Surrey, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Full-Time **Dealership**: OpenRoad Honda Surrey **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Part Time Service Appointment Coordinator

    4 months ago

    Surrey, Canada Wolfe Auto Group Full time

    Wolfe Auto Group is looking for a Part Time Service Appointment Coordinator. We are a fast growing Dealer in Langley. We are always searching for brilliant people to contribute to a better car buying and ownership experience. Working at Wolfe Auto Group you'll enjoy competitive compensation packages, like-minded colleagues, and a fun, supportive work...

  • Part-time Appointment Coordinator

    3 days ago

    Surrey, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Part-Time **Dealership**:OpenRoad Toyota Peace Arch **Department**:Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Appointment Coordinator

    7 days ago

    Surrey, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position**:Appointment Coordinator **Status**: Full-Time **Dealership**: OpenRoad Toyota Peace Arch **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Office Admin

    2 months ago

    Surrey, Canada SUMMIT TOOLS Full time

    **WHO ARE WE?** We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a...

  • Office Admin

    2 months ago

    Surrey, Canada SUMMIT TOOLS Full time

    **WHO ARE WE?** We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a...

  • Office Admin

    1 month ago

    Surrey, Canada SUMMIT TOOLS Full time

    **WHO ARE WE?** We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a...

  • Cashier- Surrey Honda

    6 months ago

    Surrey, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Cashier **Status**: Full-Time **Dealership**: Surrey Honda **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn...

  • Service Department Appointment Co-ordinator

    7 months ago

    Surrey, Canada Barnes Wheaton GM Full time

    HEY YOU! Yes, YOU! You’re ENERGETIC, GOAL-ORIENTED and EFFICIENT as all heck! You love fast-paced environments and solving new challenges! You’re looking for THE BEST place to advance in your CAREER! Start as a Service Appointment Coordinator, grow into a _*insert your dream title here*!_ Just ask many of our Service Advisors how they got their...

  • Cashier Full Time and Part Time

    7 months ago

    Surrey, Canada Dick's Lumber Full time

    Dick's Lumber in Surrey is looking for a team player with a positive attitude and exceptional customer service skills to join our team as a Full Time & Part Time Cashier **ACCOUNTABILITIES**: - Prepares the cash terminal and cash area prior to the start of shift. Ensures cash area is kept neat and well stocked with appropriate forms, bags and supplies. -...