Head of Operations and Growth

3 weeks ago

Vancouver, Canada Probe Network Inc Full time

**Probe**

Probe is transforming the nightlife experience with a real-time "Members Only" social club built around clubs. We amplify engagement for venues and promoters and foster connections among event-goers. Our "fire rating" system and AI-driven event discovery features are set to transform how people socialize during their nights out—all happening in real-time.

**Position: Head of Operations & Growth**

As the Head of Operations & Growth, you will play a vital role in optimizing our operations and spearheading sales strategies, helping us scale into new markets. This role requires a unique mix of operational expertise, strategic growth planning, and hands-on sales execution. Working closely with our engineering team, you'll build scalable processes, lead sales efforts, and expand Probe's market presence.

**Key Responsibilities**
- Operational Leadership _
- Oversee daily operations and develop scalable processes.
- Align business operations with our product roadmap and technical capabilities.
- Optimize resources for both operational excellence and growth.
- Growth Strategy & Sales Execution _
- Design and execute strategies to grow our user base and market share.
- Create a sales playbook and engage in B2B sales with clubs and event organizers.
- Establish partnerships across the nightlife industry and college campuses.
- Spearhead college campus strategies to engage students and build brand loyalty.
- Collaborate with the marketing team to develop initiatives that grow Probe's B2C side and deliver an engaging user experience.
- Data-Driven Decision Making _
- Establish metrics and tracking systems for operations and growth.
- Analyze KPIs to refine processes and improve acquisition and revenue.
- Use insights to align business efforts with market needs.
- Team Leadership & Collaboration _
- Build and manage high-performance operations, sales, and growth teams.
- Foster a balance between efficiency and aggressive growth.
- Work closely with the technical team to align product and business efforts.
- Client, Partner, and Campus Relations _
- Manage relationships with nightclubs and event organizers, ensuring satisfaction and retention.
- Build and nurture partnerships on college campuses to drive brand engagement.
- Translate insights from clients and users into actionable improvements.
- Proven experience leading operations and driving growth in early-stage startups.
- Strong B2B sales expertise, with a track record of closing deals and building partnerships.
- Expertise in B2C strategy development, preferably in collaboration with marketing teams.
- Background in nightlife, social platforms, or events industries (preferred).
- Strong data analysis skills with a metrics-driven approach to decision-making.
- Exceptional leadership and communication abilities, with experience building and managing cross-functional teams.
- Comfortable leading college outreach efforts and engaging with student communities.
- Thrives in fast-paced, dynamic startup environments, capable of pivoting quickly based on feedback and new opportunities.
- Willing to travel and temporarily relocate in the future if work requires it.

**Nice to Haves**
- Experience in SaaS platforms or tech-enabled solutions for the events or entertainment industry.
- Network within the nightlife or events space, with connections to promoters, venues, or organizers.
- Knowledge of AI-driven technologies or experience working with data-heavy products.
- Previous involvement in scaling a B2C mobile platform or app-based business.
- Experience launching and managing campus ambassador programs.
- Understanding of CRM tools and sales automation platforms (e.g., HubSpot, Salesforce).
- Proficiency in financial planning and forecasting tools to support strategic decision-making.
- Fluency in multiple languages to support market expansion efforts.
- Event planning or management experience that offers insight into the challenges faced by partners.

**Additional Requirements**
- Ability to work long hours and weekends as necessary.

**What We Offer**
- **Impactful Work**: An opportunity to redefine nightlife through cutting-edge, real-time technology and shape the future of social connections.
- **Generous Equity Package**: We believe in shared success. Our equity grants exceed industry standards, giving you meaningful ownership in the company.
- **Performance Bonuses**: We reward excellence with performance-based bonuses, ensuring that when we win, you win.
- **Competitive Compensation**: A competitive base salary aligned with your experience and the demands of the role.
- **Travel & Expense Coverage**: We'll cover the costs of business-related travel and expenses.
- **Mentorship and Collaboration**: Work closely with seasoned professionals, including veterans from Mastercard, and gain valuable insights from their expertise.
- **Professional Growth**: Be part of a fast-paced, innovative environment where your work makes a direct impact and new opportuni

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