Guest Services Support

2 weeks ago

Manning Park, Canada Manning Park Resort Full time

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well we have that, and more. Manning Park Resort is a year round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as a Guest Services Support to join our AGS/Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

**Responsibilities include: (but not limited to)**
- Work independently to provide back of house Guest Services Support for Alpine & Accommodations.
- Administer online reservations.
- Follow outlined policies to find solutions to guests issues.
- Offer technical support for online purchases.
- Assist with sales system issues and reports.
- Assist with Alpine Guest Services Agents at the ski hill when required.
- Assist with Front Desk Agent duties when required.
- Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season tickets & Nordic bookings).
- Other tasks as required.

**Job Requirements/Qualifications**:

- Strong customer service skills, with a positive and friendly personality.
- Basic understanding of sales systems, ecommerce platforms and sales reports.
- Will be required to work Weekends & Holidays.
- Ability to work independently and problem solve.
- Knowledge of the ski industry (previous experience an asset).
- Knowledge of Accommodations and Activity Booking platforms is an asset.
- Responsible and self-motivated individual able to assess and prioritize necessary duties.
- Able to work in a high-paced environment as both an individual and team player.
- Knowledge of the park and surrounding area (or intent to learn).

This is a Seasonal Position so you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.

**Benefits**:

- Free Rent - Monthly Utilities of $260 (Including water, hydro, waste & heat)
- Free Wi-Fi and Calls within Canada & USA
- Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
- Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
- Monthly onsite Medical & Wellness Services
- Regular Grocery Pick Up Service
- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge
- Be Your Natural Self_
- Being your natural self means that you are constantly engaged and empowered to instill change and positivity in the work environment whilst being proud of who you are We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your Natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park Resort, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant’s race, religion, skin colour, sexual orientation, and political belief. Applications are reviewed based on merit, bondability, and experience._

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