Business and Government Information Technician

2 weeks ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Department Head, Research Support Services (RSS) and under the direction of the Business, Economics and Government Information Librarian, the incumbent provides focused research support for business, economics, and finance, as well as for government information and statistics across a broad range of disciplines. Participates in the delivery of general reference and information services in the Department and is a member of the Business and Public Affairs Subject Team. This includes supporting the development of instructional content, delivering presentations, and providing consultations to students, faculty and staff to ensure they know how to find, access and use the library’s resources to complete their research projects. Performs other related duties as required.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Knowledge of business and economic resources (eg. Bloomberg, Passport, etc.)
- Demonstrated experience using business analytical software (eg. Tableau, Excel, Power BI)
- Familiarity with the business research process.
- Public service and instruction experience
- Experience with instruction and research methods
- Experience giving presentations
- Experience in, or willingness to work in, a busy, complex service-oriented environment
- Good oral and written communication skills, with the ability to express complex information succinctly and clearly
- Proven ability to work effectively in a collaborative environment alongside Library staff, IT staff and the campus community to deliver services
- Excellent organizational skills and ability to coordinate effectively a varied workload and competing and changing priorities
- Excellent analytical and problem-solving skills
- Ability to correctly interpret questions with clients to achieve mutually desired outcomes
- Ability to understand when to seek further information or escalate requests and issues
- Demonstrated accuracy, attention to detail and ability to prioritize tasks
- Strong written and oral communication
- Strong user-focused service orientation
- Evidence of initiative, innovation and flexibility to respond to workflow demands;
- Ability to work cooperatively and effectively with supervisors and colleagues in a culturally diverse and rapidly changing environment
- A willingness and ability to learn

**Education and Experience**:
**The above is normally acquired through the completion of**:

- University Degree and a Library Information & technology diploma or a Bachelor of Information Technology/Information Resource Management.
- Five years of relevant business or economics research experience or an equivalent combination of education and experience.
- Library, Business or government information experience would be an asset.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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