Client Representative, On-line Reporting and

2 weeks ago

Mississauga, Canada BELL BUSINESS MARKETS Full time

Req Id: 409987

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

**Name and description of the hiring department**:
The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers. The CR Billing Inquiries Agent is responsible for setting up billing solutions in collaboration with the internal teams in order to comply with specific contractual agreements. The agent must compile, analyze and coordinate complex information from various databases (internal, external or sub-contractors) in order to provide personalized billing solutions to large business clients. The agent is the single point of contact for billing requests.

**Job Duties / Accountabilities**:

- Coordinate, analyze and validate billing data integrity to ensure implementation and ongoing maintenance of billing solutions and contract compliance, while protecting company revenue
- Analyze requests, examine problems, determine and initiate the required actions to resolve them. This includes providing direction and recommendations to internal and external clients
- Analyze, validate and consolidate data into service packages for different products, services and systems to produce customer billing in accordance with contractual billing requirements
- Adapt invoicing solutions to the complexity of customers and in accordance with their constant changing needs
- Ensure that billing deadlines are met
- Handle complex and unique situations, manage billing requests, produce reports and ensure the resolution of complaints or disputes, including escalations
- Provide support on billing solutions to internal and external clients
- Collaboration on various projects
- Participate in process improvement activities related to billing products and services
- Analyze, suggest, adapt billing solutions according to the complexity of the customers in accordance with their needs and participate in the automation of billing solutions in collaboration with internal teams

**Essential Qualifications / Competencies**:

- Fluent in English (reading, writing, spoken) with no significant limitation
- MS Excel Basic level
- Ability to work in collaboration and partnership with various internal teams
- Excellent leadership and good decision-making skills
- Ability to communicate effectively verbally and written with clients, internal teams with respect and professionalism
- Resourcefulness, autonomy, reliability and professionalism
- Good sense of organization and ability to manage time and priorities
- Ability to manage multiple requests under tight deadlines
- Enthusiasm and positive attitude
- Ability to adapt to changes
- Attention to details
- Strong work ethic/discipline and integrity
- Ability to manage stress and deal with ambiguity
- Ability to work with mínimal supervision

**Preferred Qualifications / Competencies**:

- Strong billing experience
- Good knowledge of Bell products and services for business customers
- MS Excel intermediate level (Pivot Tables, V Lookups, etc.)

**Working Conditions**:

- Business hours: Monday to Friday 8am - 4:30pm

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Mississauga
**Flexible work profile**:Remote
**Application Deadline**:05/14/2023

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers.

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