Customer Care Representative

2 weeks ago


Lively, Canada Epiroc Customer Center Full time

_**Customer Care Representative - Lively, ON**_

**RESPONSIBILITIES**:
Provide commercial parts support to our customers

Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders

Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits issues

Work with both RDC and GDC inbound replenishment and order fulfillment to expedites orders and actively seeking alternatives to improve our delivery and/reduce back-orders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.

Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders.

Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

**KNOWLEDGE, SKILLS AND ABILITIES**:
Must possess excellent oral and written communication skills

Mining and/or construction industries experience is highly preferred

Proficiency in Word, Excel, Outlook

Experience in M3 is an asset

Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized

**EXPERIENCE**:
Five to ten years of Customer Service experience preferred

High school diploma required, post-secondary education preferred or equivalent work experience with 3-5 years in a Technical Service/Inside Sales/ Proposal Preparation role

**Additional tasks and duties may be required**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in LIVELY, ON

Application deadline: 2023-01-27


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