Workflow Coordinator

4 weeks ago

Winnipeg, Canada Canada Life Assurance Company Full time

**Job Description**:
The primary objective of this role is to intake, assign enrolment tasks, monitor and analyze workflow, and to take necessary and appropriate actions to ensure time service objectives are met. The ability of this individual to react to backlog situations immediately will be critical in meeting time service objectives and measurements set forth by Senior Management. This role will work closely with other Workflow Coordinators and Processors to ensure the workflow is effective, efficient, and fair. This role is also responsible for rerouting missing or late work items.

Additional tasks include, but are not limited to, handling exceptions, ensuring procedures or special notes are updated according to business needs, and processing as time and workflow permits. The role will also help investigate system issues.

**What you will do**
- Intake, assign enrolment tasks, monitor and analyze workflow for the department
- Respond to inquiries and provide support to Leaders, internal partners and the Customer for submission requirements
- Ensure any system issues are investigated and reported to the necessary contacts.
- Provide guidance, instruction, or technical advice to the department staff and leadership team
- Reporting
- Investigate, coordinate and respond to inquiries for missing, partially completed or late work items

**What you will bring**
- Excellent organizational and time management skills with the ability to handle pressures of deadlines, high volume workloads, and changing priorities
- High attention to detail and accuracy required
- Technical and functional skills
- Well-developed analytical/problem solving skills
- Excellent verbal and written communication skills
- Ability to work collaboratively and flexibly with others to achieve common goals
- Well-developed skills using Word, Excel and Outlook
- System knowledge of GroupNet Flex, EAS, BEN and Evolve would be considered an asset
- Ability to excel within a Purpose/Vision driven environment
- Comfortable with technology, using multiple computer and business programs

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_

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