Service Coordinator

3 weeks ago

Winnipeg, Canada Edison Properties Full time

Edison Properties is a property management company that has been in business for over 50 years providing apartments for rent ranging from cozy and comfortable bachelor apartments to luxurious penthouse suites in the Winnipeg market.

Our employees rated our Culture, Employee Empowerment, and Working Environment as their top three drivers. Being in the Property Management business for over 50 years, we have developed a reputation of having a fun, productive and positive workplace culture. We strongly believe in giving back to our community and take pride in providing quality customer service based on a foundation of **Care & Respect, Integrity, Approachability **and** Proactiveness**.

The Service Coordinator maintains the work order system by assigning work orders, auditing work completion, and ensuring integrity of the work orders. They are the liaison between those who initiate work orders (such as Maintenance Managers or Resident Managers) and those who fulfill the assigned work on the Maintenance team. The goal is to minimize delays and ensure productivity and quality are maintained by assigning work appropriately based on impact on urgency, workflow, efficiency, staff availability, customer commitment. They are also responsible for cell phone distribution, tracking of the Edison fleet of vehicles and managing the fuel cards.

This is a full-time position, working Monday - Friday, 8AM-4PM.

**Main Responsibilities**:

- Coordination of Work Orders_
- Prioritizes and assigns work orders (WO) to maintenance staff within the active schedule using judgment based on urgency, workflow, efficiency, staff availability, customer commitment.
- Audits, corrects, and validates the quality of information entered in work orders, including verifying time entries, skill, and expense categories, assigning urgency, and updating descriptions.
- Creates work orders as needed, such as emergencies or staff coverage.
- Creates and maintains recurring WO’s.
- Handles cleanup of historical data in the queue.
- Coordination of Maintenance Staff_
- Creates and manages the on-call schedule, including communicating the schedule to Maintenance Managers, Resident Managers, and appropriate Maintenance employees.
- Collects all maintenance after-hours reports and creates all after-hours WOs accordingly. Creates the weekly Emergency / After-hours report for the Operations and Property Departments.
- Updates maintenance employee schedule listing when there are changes.
- Administrative Support for Work Orders_
- Provides feedback to improve the quality of work orders to Resident Managers on work orders.
- Creates and updates Management work orders where required, requests PO, and updates WOs with items such as pictures, quotes, and documentation.
- Vendor liaison for vendor WOs. Gathers information to complete work orders from vendors or updates vendors if required.
- Maintains the emergency and same-day notification list and database in Yardi.
- Assists with the “Above the Guidelines” process annually by producing and manipulating reports to properly categorize operating and capital expenses and skill categories.
- Assists maintenance managers with other various administrative duties as required.
- Verifies and maintains a record of up-to-date WCB compliance and certificates of insurance from all vendors.
- Assists with the items type database creation and maintenance.
- Assists in receiving completed service PO’s
- Back-up/coverage for vacation/sick days for others in the department.
- Other duties as assigned based on the needs of the department.
- Coordination of Company Assets & Reporting_
- Creates and maintains various spreadsheets for data compilation and reporting purposes.
- Maintains various data filing systems, both digital and hard copy.
- Provides reporting related to work orders such as open work orders, various annual comparisons, and labor hours reporting.

**Other duties as assigned.**

**Qualifications**
- Experience with maintenance, construction, or property management would be considered an asset.
- Completion of high school or equivalent.
- Valid Class 5 Driver’s License & satisfactory driver’s abstract.
- Must maintain clear Criminal Record Check and Vulnerable Sector Check.
- Position may require time commitments outside normal hours of work to accomplish duties during periods of heavy work requirements.
- Proficiency with Microsoft products such as Excel, Word, Access, Outlook, etc. is required.
- Excellent oral and written communication skills of the English language.

**Other Benefits**

Satisfaction and fun are something we strive for in our work environment, so we offer a friendly and positive work environment along with competitive pay and comprehensive benefits (**_that include health, health care spending account, dental, group life, long-term disability, and a group DPSP/RRSP matching program_**).

**To Apply

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