Chick-fil-a Team Member

3 months ago

Newmarket, Canada Chick-fil-A Newmarket East Full time

At Chick-fil-A Newmarket East, the Team Member role is more than just a job, it’s an opportunity Team Members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. In our fast-paced and customer-focused environment, Team Members play a crucial role in providing exceptional service to our Guests. We are looking for driven, team-oriented, friendly and honest people to serve our Newmarket community. Team Members must be available a variety of weekdays and on both Friday and Saturday to fulfill our business needs.

**Chick-fil-A Newmarket East Vision**: To eagerly pursue "REMARK"able hospitality through exceptional care and excellence

**Chick-fil-A Newmarket East Core Values**: Passion for Service, Teamwork, Innovation, Inclusion, Integrity

**Responsibilities**:
As a Team Member, you will be responsible for all, but not limited to, the following:

- Embodying the vision and values of Chick-fil-A Newmarket East
- Exhibiting care for Guests and fellow Team Members all day, every day
- Using the CORE 4 of hospitality
- Providing Second Mile Service - going above and beyond to ensure "REMARK"able customer service
- Handling Guest inquiries, questions and complaints using our guest recovery model and ensuring Guest satisfaction
- Conversing with Guests and providing hospitality in the dining room and patio
- Rigorously adhering to our food safety, physical safety, and health and safety policies
- Maintaining an exceptionally clean and sanitary work environment
- Taking Guests orders and processing payments
- Consistently following all cash handling and restaurant security policies
- Preparing, cooking, assembling and packaging craveable food (raw, hot and cold) in accordance with all standard operating procedures
- Delivering food quickly with order accuracy
- Executing daily opening, closing, cleaning and stocking checklists
- Working harmoniously with the team daily and striving to cultivate positive and professional working relationships
- Contributing proactively to the success of the team, taking initiative to provide support to the team as needed
- Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
- Holding yourself accountable for fulfilling your role with integrity
- Arriving on time in a full uniform, ready to work
- Retaining and following all restaurant policies, procedures and requirements in accordance with the Team Member Handbook and Pathway
- Performing any additional job duties assigned to support business demands and needs

**Requirements**:

- Must be at least 16 years of age upon hire
- Must be legally permitted to work in Canada
- Must be able to bend and lift up to 50lbs and perform physical activities such as lifting, balancing, bending, walking, handling materials, boxes, equipment, pots and pans, and navigating shelving both high and low
- Must be able to work outside and stand for prolonged periods of time
- Must be able to work in a fast-paced environment where multitasking is essential
- Must have excellent customer service and communication skills
- Must have strong attention to detail and ability to take direction and learn
- Must be able to meet minimum availability requirements - availability 5 days/week including opening/closing 2x Monday-Thursday, opening/closing 2x Friday-Saturday, and providing flexibility with availability to help meet business needs
- Must be able to work within the hours of 9:00am to 11:30pm
- Must have a reliable means of transportation and be able to arrive on time for work with consistency
- Previous experience in the restaurant industry is an asset, but not required
- Must agree to submit a valid Food Handlers Certificate within the first 30 days of employment

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

- Flexible Hours: We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
- Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day of rest with family and friends.
- Work Directly with a Chick-fil-A Operator: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay and Development Opportunities: Along with a competitive paycheque, you will work in a nurturing environment where you will learn valuable business and people skills.
- It's a Great Place to Work: At Chick-fil-A, we consider Team Members to be more than just employees. You will be a highly-valued part of your Chick-fil-A restaurant. Our high retention rate is proof that Team Members really enjoy working at Chick-fil-A.

Additional Benefits at Chick-fil-A Newmarket East
- Employee Meal Discounts
- Personal and Professional Leadership Development
- Opportunity for Growth
- On-the-Job Training
- Scho

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