Receiver/fulfillment Coordinator

2 weeks ago

Grande Prairie, Canada United Farmers of Alberta Co-operative Ltd. Full time

**Position Summary**:
Reporting to the **_Store Manager _**the **Receiver**/Fulfillment Coordinator **is directly responsible to accurately receive all saleable and non-saleable merchandise into the store and coordinates all outgoing shipments, resources, and tasks to pick and pack online farm store product orders. Communicates merchandise arrival to store team to ensure appropriate turnaround time of stock and organizes freight to the sales floor. This individual will be responsible for reviewing the orders with customers and will provide service in accordance with UFA’s Customer Service Policy which will ensure that a high level of customer satisfaction is maintained.

**Key Accountabilities**:

- Verify accuracy of incoming/outgoing product and corresponding documents as per company policy
- Responsible for scanning and verifying all received product against the packing slip.
- Accountable for the input and integrity of appropriate back end paperwork. Responsible to forward for approval to appropriate manager and/or Calgary Support Office.
- Responsible for printing relevant receiving reports to ensure that all are received or sent with no outstanding PO's or transfers.
- Responsible for visually checking and alerting management to any received merchandise that is damaged or missing. - processing of visually damaged
- Responsible for reviewing orders, contacting customers and assessing online inventories. If the product the customer is requesting is not available, this individual will be responsible for coming up with alternative products to fulfill the customers’ needs.
- Managing and coordinating the resources to pick and pack orders using Microsoft Outlook and other tools to make sure orders are filled in an accurate and timely manner.
- Monitors and investigates variances related to receiving documents including purchase Orders (PO), courier forms and transfers.
- Responsible for coordinating product flow to the sales floor.
- Prioritizes ‘Out of Stock’ merchandise to ensure management and associates are informed upon arrival.
- Participating in all aspects of the shipper/receiving/loading of the completed order.
- Handle and store merchandise according to company standards.
- Develops and maintains an efficient filing system for all relevant paperwork (Purchase Orders (PO's), courier forms, transfer documents, etc.).
- All out going product is to be properly documented and labeled according to company standards.
- Return to Vendor (RTV) and Warranty process execution as per company procedures
- Demonstrates flexibility in fulfilling orders based on customer requests and meeting delivery timelines.
- Responsible for keeping the store managers informed of orders, and executing daily responsibilities as required.
- Responsible to read, understand and comply with UFA’s Health, Safety and Environment Policies and Safe Work Practices and/or Standard Operating Procedures (SOP’s).
- All other duties as required.

**Required Qualifications**:

- Grade 12 diploma with 3 - 5 years of related experience
- Previous customer service experience required.
- Strong skills in Microsoft Outlook and Excel with the ability to learn new systems quickly. Experience with Microsoft Dynamics and/or other enterprise management systems are desired.
- Agriculture/Agribusiness background, interest, aptitude with strong knowledge of the products UFA provides to its customers and members.
- Computer proficiency required and may be cross trained on POS system.
- Capable of physical labour; capable of lifting up to 25 kg.
- Must remain current with any and all required certifications, including WHMIS and TDG.
- Flexible to accommodate shift work.
- Good communication skills both verbal and written.

IND3

**Application Instructions**:

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