Gec Program Team Lead

3 weeks ago

Vancouver, Canada Lululemon Full time

This is a remote opportunity for those eligible to work in Canada and the United States.

who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

The Guest Education Centre (GEC) is the contact center for lululemon. With offices in Vancouver, BC, and Mississauga, ON, and a growing Work from Home (WFH) program, we are a vital frontline connection with our guests. Most people call them customers, but because we create an inviting environment, we call them guests.

about this team

a day in the life
- Provides ongoing coaching, training, development, and feedback to Program Support Employees
- Assesses and manages employee performance, including performance improvement plans and formal performance reviews
- Manages the development and delivery of projects
- Responsible for hiring and onboarding of new Program Support team members
- Supports in the creation and execution of GEC Program strategy for Sweat Collective, Membership, Like New and any future programs
- Works cross functionally with GEC Leadership and key SSC departments
- Identifies gaps in current programs and guest experience and escalate to appropriate cross functional partners

qualifications
- Excellent leadership skills with the ability to coach and develop team
- 1-2 years of supervisory experience
- Strategic problem solver with an operational and creative mindset
- Able to demonstrate sound judgement and strong decision making abilities
- Strong time management skills and ability to prioritize tasks
- Excellent verbal and written communication.
- Prior GEC experience preferred

must haves
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

note

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

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