Service Appointment Coordinator
2 weeks ago
Joh Duties:
- Handle inbound and outbound phone calls with customers to schedule service appointments.
- Act as the first point of contact for customers in need of service appointments.
- Determine and document customer needs/understand their reason for calling.
- Schedule service appointments by Service Advisor using CDK scheduling system.
- Place reminder calls to customers regarding pending scheduled service appointments.
- Place follow-up calls to customers regarding recent service visit experience.
- Build strong relationships with customers and dealership employees.
- Maintain a high and consistent level of premium-brand, customer service, and WOW customers
Education and Experience:
- High School Diploma or Equivalent.
- Valid Driver's License and clean driving record required.
- Knowledge of vehicle mechanical operations.
- One year of experience preferred.
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$20.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Edmonton, AB T6X 1A1: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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