Director of Rooms

7 months ago

Vancouver, Canada Pan Pacific Vancouver Full time

***:
Reporting to the General Manager, the Director of Rooms is responsible for the successful operation of all areas of the Rooms Division including Front Office, Housekeeping / Laundry, Bell Services, Pacific Club Lounge, Security and the Fitness Club. This role also oversees Health and Safety component of the hotel. This position is required to exercise judgment, set priorities and be able to forecast monthly expenses and manage expenses to meet the requirements of all Rooms Division operations whilst being in line with forecast for all operational costs. Specific responsibilities include achieving guest satisfaction indexes, profitability / cost control in each area, and managing associates in all areas of responsibility.

**KEY RESPONSIBILITIES**:
***:
**The key responsibilities of the Director of Rooms include but are not limited to**:

- Providing guidance and support to the Leadership team within the Rooms Division to effectively manage associates, ensuring efficient execution of all services to the hotel guests.
- Establishing department objectives and goals, policies and procedures that are designed to provide exemplary service levels to guests and internal departments.
- The up keeping of new and innovative ideas and service concepts in rooms and, where applicable, development of plans for implementation into the hotel.
- Assisting the Director of Finance in compiling the Annual Operating Budget for the Rooms Division, including information on required capital improvements. Ensuring completion and communication of the annual budget and daily, weekly, monthly and annual forecasts and the undertaking of the regular monthly audits to ensure budgets and Hotel standards are being met.
- Interpreting financial reports: creating and implementing plans to improve profits through effective management of the operation and collaborating with associated departments within the Rooms Division.
- Ensuring that all licensing and legal requirements are in place and maintained in accordance with local legislation.
- Overseeing the Security operations for the Hotel, working closely with Canada Place and the Port of Vancouver to ensure that the building and occupants are safe and secure, both on a daily basis and for larger events, and leading the development and maintenance of all safety, security and emergency-related plans, policies and procedures.
- Assisting the Director of Human Capital and Development with administration and compliance with all aspects of the Certificate of Recognition Safety Program, ensuring Internal Auditor status is maintained.
- Being the lead management representative at the Joint Occupational Health and Safety Meeting, ensuring items are being actioned and communicated back to the Committee.
- Attending and actively participating and presenting information at various Hotel meetings including Executive and Departmental Meetings, Safety Committee meetings, Ownership & Hotel Management Company meetings and industry boards and committees.
- Keeping the General Manager informed of any risk or opportunity in relation to the operations of the Rooms Division or any Health and Safety issues within the hotel.
- Undertaking Duty Manager shifts as and when required.
- Performing other related duties and special projects as assigned.

***:
**COMPETENCY PROFILE**:
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**ATTRIBUTES**:

- **_ Service Orientation_** - Displays a commitment to guest service and continually strives for improvement.
- **_ Flexibility_**_ _**- Demonstrates the ability to be adaptive and accepting of new ideas, and a willingness to approach new challenges and adjusts plans to meet new priorities; able to manage multiple priorities and tasks in the regular course of work.
- **_ Decisiveness_**_ _**:

- Proven consistency in making sound decisions sometimes in pressurized or time-sensitive environments and service.
- **_ Achievement Oriented_**_ _- sets standards of excellence for work to be completed and is not deterred by challenges
- **_ Attention to detail_** - Able to maintain a sustained level of concentration in a high pressured environment ensuring quality of work is consistently delivered by team members.

**SKILLS**:

- **_ Leadership_**_ _- Leads by example in behaving in an honest and trustworthy manner; treats others fairly; builds strong and trusting relationships with others; practices open communication.
- **_ Interactive Communication_**_ - _Adapts content, style, tone and format of communication to suit the target audience’s language and level of understanding; takes others’ perspectives into account when communicating or presenting information; facilitates open communication and information exchange. Fluency in English both written and verbal.
- **_ Resource Management_**_ - _Possesses the ability to plan and organize others to ensure the timely completion of tasks and to manage and support others to succeed in their roles; ensures the effective and efficient use of resources are in line with budget an

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