Banquet Supervisor Valhalla Hotel

3 weeks ago

Thunder Bay, Canada Silver Hotel Group Full time

**Banquet Supervisor**

The Valhalla Hotel & Conference Centre is currently looking to hire a Banquet Supervisor to join our team The Banquets Supervisor is focused on providing creating outstanding guest experiences and exceptional guest service at all functions in the Banquet Department. As a member of the Banquet Team, the Banquet Supervisor is responsible for leading the team in the execution of all banquet functions while maintaining the highest standards of quality and service function from set-up to breakdown. This position requires an energetic, self-motivated, detail-oriented leader with a passion for providing guests with outstanding experiences. This hands-on leadership role inspires team members and leads by example with the goal of developing a highly motivated, committed team. The Banquets Supervisor is a role model and leader consistently exhibiting Silver Hotel Groups values with guests and associates providing hands-on leadership contributing to the efficient operation of the Banquet Department.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**
- Support the day-to-day operations of the Banquet team
- Reviews daily Banquet Event Orders (BEOs) and ensures function rooms are set and ready according to requirements
- Assist in creating a culture of performance and high engagement through the implementation of recognition, training, and professional growth and coaching programs;
- Provide direction and oversight to all Banquets functions and processes to ensure they are executed in a manner that exceeds guest expectations
- Support the Department Manager in achieving the goals and objectives for the department, and ensure effective communication of these goals and objectives to your team members
- Demonstrate the importance of having a professional guest service attitude to all team members, and assist the Department Mangers in providing the necessary training, tools, and techniques that to develop these skills
- Encourage team members to operate in the most professional and courteous manner, and continually build morale within the Banquet Department.
- Knowledgeable of the legal responsibilities for serving alcohol
- Provide feedback to team members regarding complaints and customer feedback and assist in identifying trends, escalating to the Department Manager where required
- Act as a coach and mentor to all team members, consistently leading by example and exemplifying the company’s values;
- Assist in conducting daily and monthly team meetings to help maintain an open line of communication and focus on leading the team toward the achievement of the department’s annual goals;
- Assist with preparing the weekly work schedule and approve time cards for bi-weekly payroll;
- Ensure an adequate workforce is maintained at all times;
- Assist with monthly linen and equipment inventory and ordering supplies and equipment when required;
- Recruit, hire, train, mentor, and supervise Banquet team members with a focus on growth and development;
- Perform other duties as required.

**What We are Looking For...**
- Passionate energetic personality with a team-focused attitude;
- A strong desire to exceed guest expectations and attention to detail;
- Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun;
- Experience in Hospitality Banquets or Food & Beverage is a strong asset;
- Prior supervisory experience in a hospitality environment is preferred;
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
- Strong written and verbal communication skills;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Passionate about delivering experiences that exceed guest expectations;
- Proven time management skills and ability to work under pressure;
- Thrives in a fast-paced environment;
- Available to work days, evenings, weekends, and/or holidays as required;
- Must be legally authorized to work in Canada.

**Salary Range**

$19 / hour

plus service charge (gratuities)

**About Valhalla Hotel & Conference Centre**

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city

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