Global- Operations Support Specialist

4 weeks ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our work week gives our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

**Overview**

Reporting to the Lead of Operations in Global, the Operations Support Specialist is a member of the Learner Support Team and is responsible for assisting the Lead with the development of international education operations at Robertson and is responsible for the day-to-day operations and guidance of the Robertson Global Team to support students and faculty.

**Key Responsibilities**

**Operations**Responsible for keeping the schedule is current and proactively completed- Assists the Lead with ongoing scheduling changes (as needed)- Collaborate with the Lead to ensure the instructor coverage for courses for Robertson and/or affiliate programs- Update Section Entries- Provide Final Class list for the affiliated programs- Assist in the Final Grade Update- Assists in creating courses in the LMS- Ensure courses assigned are tracked and recorded accurately- Responsible to finalize re-enrollment and/or customized schedules for students referred by the Student Support- Ensure instructors are enrolled in the learning environment ahead of course start dates- Ensure the centralized textbook database is kept current.- Work with the Academic Support to ensure e-books are available and the third party platform is ready for students.- Manage purchase orders, with approval from the Lead, for class supplies- Accurately and effectively communicate operational feedback to internal and external departments.- Develop and maintain processes for Robertson Global as required- Responsible for ensuring that the instructor satisfaction rate and instructor payroll costs KPI is on track and troubleshooting with Senior leadership when necessary- Work on projects and reports as needed by the Robertson Global Team- Coordinate with other teams such as Admissions, Student Support, Practicum and Employment Support for international student’s successful completion of the program- Perform other duties/participate in special projects as assigned- Participate in events for international students and/or international team

**Instructor Support**Collaborate with the Lead on recruiting, onboarding, and orienting new instructors- Assist Global instructor faculty as required- Assist the Lead in planning and conducting the instructor meetings- Coordinate with Teaching and Learning Team to answer student concerns regarding content and instruction- Keep faculty updated of new changes or new directions- Coordinate with Teaching and Learning Team to plan and arrange trainings and professional development opportunities for instructors

**Desired Position Requirements**

**Position Requirements**:
- Post-secondary education- 3-4 years of administrative work experience in education or a comparable environment- Very strong organizational skills- Ability to multitask and manage deadlines in a fast-paced environment- Highly self-motivated and self-directed; goal-oriented with high-level attention to detail- Strong problem solving, analytical, and critical thinking skills-
- Ability to work in a diverse, inclusive environment- Understand compliance requirements of FIPPA- A clear criminal records check

**Hours of Work**

Monday to Friday - Regular Business Hours, some evening work required (11AM-7PM)

Salary : $42,000.00 per year

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you would like to request

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