Implementation Consultant

5 months ago

Vancouver, Canada Shiftboard Full time

We are looking for the next member of our outstanding customer success team Implementation Consultants are responsible for successfully onboarding our new customers. You will liaise between the customer, sales, support, and product management to ensure the successful implementation of SchedulePro workforce management solutions.

As Implementation Consultant, you will spearhead client projects, forging enduring partnerships with new clientele. You will delve into their business objectives, orchestrate and steer onboarding projects to fruition, and conceptualize a pertinent solution blueprint that integrates industry-leading practices. Adherence to a structured implementation procedure that consistently achieves implementation milestones and target completion dates is a key aspect of this role.

**Who we're looking for**

You have the ability and interpersonal skills to build relationships and trust with new customers, gather the right requirements from them, configure appropriate solutions for their needs, liaise with the development team on any required software extensions, deliver the "finished" product into users' hands, and leave them confident in using the software.

You are organized and logical in your approach because you are responsible for keeping projects on track and managing change within organizations. You will create and drive progress to project timelines when working in Agile with waterfall-minded customers.

You want to deliver amazing service. You understand that SaaS businesses sell a service and not just a product - and that the solution you are designing is for the customers that use it. You look for every opportunity to delight customers and users. You will help look for ways to optimize our service offerings from sale to post-launch.

You are technically minded, think systematically, and thrive on seeing customer projects launch successfully (and, of course, you'll have helped define what "success" looks like). You know there's no perfect solution, but you feel pretty good when you've come close

**What you'll do**
- Manage projects by creating implementation work plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend various system requirements requiring review and consideration of multiple business priorities.
- Advise customers on solution features, configuration options, and system processes and procedures.
- Manage changes to requested solutions, including following the documented change request process for scope and billing management.
- Onboard clients, including creating training material and conducting effective training calls and/or client visits.
- Proactively surface project risks and issues for the team to address and provide consultative guidance and dynamic solutions for any issues.
- Provide proactive outreach at all stages of the implementation lifecycle.
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions.
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention.
- Participate in customer support standby rotations when the regular support team is unavailable.
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro solutions.

**Skills you'll need**
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution.
- One or more years of experience managing and successfully delivering software implementation projects in consulting companies.
- Excellent communication and presentation skills.
- Must be personable and enjoy working with people in an entirely customer-facing role.
- Knowledge of project management/delivery tools like Smartsheet, Microsoft Project, Azure DevOps, Jira, and Confluence.
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured.
- Demonstrated ability to work both collaboratively as part of a team and independently with mínimal supervision.
- Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
- Working knowledge of Scrum and other Agile methodologies.
- Bonus: previous experience with programming or ability to write simple database queries and scripts.
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, and ticketing/tracking systems.
- Experience in the Workforce Mana

  • Implementation Consultant

    3 months ago

    Vancouver, Canada Tyler Technologies Full time

    The Implementation Consultant is a valuable member of the Enterprise Jury team and serves as a driving force behind the departments continued success. The Implementation Consultant operates as a knowledge leader in the industry and is responsible for delivering exceptional quality consulting, configuration, and training activities. Implementation...

  • Implementation Consultant

    3 months ago

    Vancouver, Canada Tyler Technologies Full time

    Description The Implementation Consultant is a valuable member of the Enterprise Jury team and serves as a driving force behind the departments continued success. The Implementation Consultant operates as a knowledge leader in the industry and is responsible for delivering exceptional quality consulting, configuration, and training activities. ...

  • Implementation Consultant

    3 weeks ago

    Vancouver, Canada IFS Full time

    Job Description We are looking for an Implementation Consultant , who will work on our project teams alongside one or more senior Copperleaf staff, our customers & partners in rolling out world-class enterprise software to deliver on this mission. This is a hands-on role working directly with our customers on-site. Travel is required (typically 50% of...

  • Implementation Consultant

    3 weeks ago

    Vancouver, Canada IFS Full time

    **Company Description** IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the...

  • Implementation Consulting Professional

    1 week ago

    Vancouver, Canada Trimble Full time

    p>Your Title: Implementation Consulting ProfessionalJob Location: [Vancouver/Remote]Our Department: Trimble ForestryDoes working for an award-winning organization sound enticing to you? Elevate your career as our Implementation Consultant and be at the forefront of innovation!What You Will DoAs an Implementation Consultant, you'll be the driving force behind...

  • Implementation Consulting Professional

    1 month ago

    Vancouver, Canada Trimble Full time

    Implementation Consulting Professional page is loaded Implementation Consulting Professional Apply locations Canada - Vancouver, BC time type Full time posted on Posted 24 Days Ago job requisition id R46153 Your Title: Implementation Consulting Professional  Job Location: [Vancouver/Remote] Our Department: Trimble...

  • Implementation Consulting Lead

    3 weeks ago

    Vancouver, British Columbia, Canada Trimble Full time

    About the RoleWe are seeking an experienced Implementation Consultant to join our team at Trimble in Vancouver, BC. This is a full-time position with an estimated salary range of $120,000 - $150,000 per annum.Job DescriptionIn this role, you will be responsible for delivering seamless implementation experiences for our clients. You will work closely with...

  • Associate Implementation Consultant

    2 months ago

    Vancouver, Canada Tyler Technologies Full time

    Description The Associate Implementation Consultant is an entry-level implementation position. In this developing/learning capacity, the incumbent will learn Tyler software products and implementation approach and eventually be responsible for knowledge transfer directly to clients so they can use Tyler’s software solutions effectively in a...

  • Consultant(e) senior en implémentation

    1 week ago

    Vancouver, Canada BDO (Nederland) Full time

    h3>Dayforce Benefits Implementation Consultant or Senior Consultant (Full Time Permanent Opportunity) Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. p>BDO Digital is...

  • Business Applications Implementation Consultant

    3 months ago

    Vancouver, Canada BDO Full time

    **Putting people first, every day** BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...

  • Implementation Consultant

    3 months ago

    Vancouver, Canada Visier Solutions Inc Full time

    **Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented...

  • Consultant - Implementation Requirements Analyst

    3 months ago

    Vancouver, Canada Aon Full time

    Do you have a background in pension administration and are you always at the forefront of new technological solutions? Are you looking to join a leading Canadian team working on ambitious projects? Aon has the opportunity you have been waiting for! Aon is looking for a Solutions Analyst (consultant level) for our solutions team within pension administration....

  • Strategic Oracle Primavera Unifier Implementation Consultant

    4 weeks ago

    Vancouver, British Columbia, Canada Maarut Inc Full time

    At Maarut Inc, we are seeking an experienced Strategic Oracle Primavera Unifier Implementation Consultant to join our team. As a key member of our project control and management systems implementation team, you will be responsible for delivering high-quality Unifier implementations tailored to the unique needs of engineering, construction, real estate, and...

  • SAP Finance Consultant Lead, Strategic Implementation

    1 week ago

    Vancouver, British Columbia, Canada Arc'teryx Limited Full time

    Company Overview:Arc'teryx Limited is a leading organization that combines innovation and functionality to deliver cutting-edge solutions. As a Senior SAP Functional Consultant, you will be part of our team of technical professionals who define business cases, prioritize projects, and deliver ERP and Commercial projects.Salary:CAD$122,000 - CAD$152,000 per...

  • Implementation Consultant

    1 week ago

    Vancouver, British Columbia, Canada Trimble Full time

    About the RoleAs an Implementation Consultant at Trimble, you will play a key role in delivering seamless integration of cutting-edge technology and business solutions to our clients. You will be responsible for setting up and installing technical systems, applications, or process designs, and will work directly with clients to manage initial access, map and...

  • Business Solutions Consultant

    1 week ago

    Vancouver, British Columbia, Canada Forgestik Full time

    As a seasoned Business Solutions Consultant, we are seeking an ERP implementation expert to join our team at Forgestik, Canada's largest professional services firm specializing in integrated management software solutions. With the right candidate, we aim to solidify our position as a leading provider of SAP Business One implementation services.About the...

  • Entry-Level Implementation Specialist

    1 week ago

    Vancouver, Canada Catapult ERP Services Inc. Full time

    h3>Accounting System Implementation ConsultantWe are seeking a recent accounting graduate that is motivated and detail-oriented to join our Catapult team. In this role, you will support our senior consultants in implementing and configuring Business Central for our clients. You will gain valuable hands-on experience in ERP consulting, working closely with...

  • IT Network Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job DescriptionPodium Catchers Consultant Inc. is seeking a highly skilled IT Network Support Specialist to join our team.Company Overview: Our company provides top-notch consulting services to various industries, and we're looking for a talented individual to help us maintain our network infrastructure.Salary: The estimated salary for this position is...

  • Implementation Coach

    5 months ago

    Vancouver, Canada RLG International Full time

    **RLG** is an implementation firm that partners with clients to accelerate their improvement journey. ‍ We implement transformative change through on-site coaching that shifts the processes and behaviours of leaders and teams to achieve their strategic and operational goals, connecting the front-line to the bottom line. **As an **Implementation Coach**,...

  • Computer Systems Business Solutions Architect

    3 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    About Podium Catchers Consultant Inc.We are a leading consulting firm that helps organizations design, develop and implement information systems business solutions. As a Computer Systems Business Solutions Architect, you will play a key role in shaping our clients' digital transformation strategies.Job SummaryWe are seeking an experienced Computer Systems...