Housekeeping Supervisor

3 weeks ago

Ottawa, Canada Gray Collection Full time

The Metcalfe Hotel delivers an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

In support of the Housekeeping Manager, the Housekeeping Supervisor trains housekeeping staff, including scheduling, and assigning tasks. Ensures all rooms and common areas are cleaned and maintained to the highest standards. Develops and implements cleaning procedures and protocols. Conducts quality control checks to ensure work meets established standards.

**RESPONSIBILITIES**:

- Provides personalized and exceptional guest service at every opportunity.
- Ensures all rooms, public areas are clean and maintained.
- Oversees the Housekeeping and Laundry department.
- Leads guest rooms inspection and public areas daily to ensure that they are clean according to standards.
- Reports all maintenance deficiencies to the maintenance department.
- Assists Housekeeping Manager with daily housekeeping Operations to ensure for a smooth guestroom turnaround before 4pm arrival time.
- Assists Housekeeping Manager in conducting quarterly departmental meetings with team & quarterly projects.
- Conducts and organizes monthly Linen Inventory.
- Plans for weekly supply inventory.
- Ensures ongoing communication with General Manager, Front Office Manager, Maintenance, F&B Director.
- Maintains Lost and Found.
- Recruits, trains and provides coaching as needed.
- Supports the department with cleaning check-outs or stayovers should a room attendant calls in sick or when needed.
- Makes sure Guest Requests, such as, extra pillows, towels, crib, cot, etc. are being carried out.
- Ensures team member adequately stock the pantries with linen and amenities as well as ensure they are well maintained.
- Conducts opening and closing reports.
- All other duties as assigned.

**SKILLS, ABILITIES AND QUALIFICATIONS**:

- Computer skills an asset: knowledge of Opera (PMS), Outlook, Word, Excel.
- Excellent organizational, communication, multi-tasking and time management skills.
- Possess the ability to capture all details related to cleanliness and address.
- Maintain a professional and positive demeanor at all times.
- Must have a passion for delivering outstanding and personable service.
- Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
- Able to work effectively in a fast-paced environment with mínimal supervision.
- Available to work every weekend.
- 3-5 years housekeeping experience.
- 1 year in a supervisor role.
- Must be able to work flexible hours including evenings, weekends and holidays.

**BENEFITS**:

- Group insurance plan;
- Group RRSP and DPSP (Deferred Profit Sharing Plan);
- 50% employee discount at all our establishments for the employee and 3 guests;
- Discounts with our business partners (transportation, wellness, leisure);
- Company culture that values employees;
- Recognition events for employees;
- Growing company (opportunities for advancement and personal development).
- In this document, we have attempted to use gender-neutral language suitable for all individuals. However, certain terms, job titles, and phrases may necessitate the use of masculine gender as neutral. We prefer to inform you of this.

As we prioritize an inclusive work environment, it is understood that we invite all individuals to apply, regardless of gender.

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