Housekeeping Supervisor

6 days ago

Ottawa, Ontario, Canada Sheraton Ottawa Hotel Full time
Housekeeping Supervisor

Reports to:
Executive Housekeeper

Direct Reports:
Seamstress. Room Attendants, Parlor Attendant, Night Linen Person, Housemen

Position Purpose:


Live the Sheraton Brand - our Housekeeping Supervisor is the leader who most strongly believes in, communicates and exemplifies the goals, strategies and values that enliven the hotel in each and every aspect of the hotels' operations and administration.

Responsibilities include, but are not limited to, organizing and conducting pre-shift and departmental meetings, scheduling and directing Associates in their daily assignments.

As one of the profit champion for Housekeeping, this position will develop and execute strategies that will ensure excellent customer service.

This position is for someone that is creative and innovative and has a proven track record that relates strategic thinking with the willingness to drive the business forward while exceeding the expectations of our Guests and Associates in a 'Life is better when shared' way while embracing the Sheraton spirit of our core values of a 'Warm, Connected, Community'.


Pillars for Success:

Our Guests:

Day to day operations


To manage the day-to-day operations of the Department in a manner that meets and exceeds our guests, inter-departmental and associates expectations within our Sheraton standards.


  • Responsible for the cleaning of guest rooms, ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with the standard operating procedure manual.
  • Responsible for upkeep of all linen closets
  • Responsible for coordinating maintenance work in guest rooms and public areas
  • Responsible for handling of guest laundry and lost property in accordance with hotel policy
  • Responsible for guest room security, handling of keys as laid down in the standard operating procedures manual
  • Responsible for cost effective use of all linen within the hotel ,taking inventories and investigating stock losses
  • Ongoing coaching, motivating and energizing of supervisors and departmental associates
  • Create programs and procedures to exceed our guests and associates expectations with positive GSI results while exceeding Sheraton standards
  • Scheduling of associates with sound reasoning, acknowledgement and interpretation of the current collective agreement
  • Consistently manage & maintain all costs, while maintaining established standards
  • Build a strong work relationship with all other department leaders
  • Discipline and documentation
  • Attend and assist in organizing associate events
  • Complete payroll duties and ensure payroll costs are in line with the budget
  • Completion of all administrative duties while meeting deadlines
  • Responsible for all department operations in the absence of the Executive Housekeeper

To communicate expectations to all Housekeeping Associates through:

  • Hotel & Departmental Orientation
  • Development of Associates (including progress reports and disciplinary meetings)
  • Conduct daily operations meetings including but not limited to preshift briefings
  • Attend and cofacilitate monthly Departmental Meetings


Actively participate in hotel recycling program to eliminate unnecessary waste, reduce expenditures and contribute to Starwood policy towards environmental protection.


Our People:

Health and Safety
Under the OHSA, Assistant Executive Housekeepers are required to ensure that:

  • Employees work in the manner and with the protective devices, measures & procedures required
  • Employees use or wear the equipment, PPE or clothing required by the Sheraton Ottawa Hotel
  • Maintain MSDS binder, conduct yearly WHMIS training for employees
  • Employees are advised of the existence of any potential or actual danger to their well being of which the supervisor is aware
  • Where prescribed, employees are provided with written instructions as to the measures & procedures to be taken for their protection
  • Every reasonable precaution is taken for the protection of the employee & guest


On a daily basis, Assistant Executive Housekeepers are to reinforce and demonstrate a positive 'Health & Safety' attitude and working climate.

All safety rules and procedures must be upheld and enforced.

Assistant Executive Housekeepers are expected to report, investigate and properly document all incidents and injuries to employees and guests as well as any property damage or loss of process as a result of the incident.


  • Physical Demands of the Position_**:
  • Must stand and walk for extended periods of time throughout entire shift while carrying minimum of 25 pounds
  • Must be able to lift and carry 25 pounds, using proper lifting technique
  • Must travel up and down stairs numerous times while carrying minimum of 25 lbs
  • Requires sitting, standing and walking up to 6 hours per day

Other Key Skills:

Passionate about customer care

Excellent interpersonal and communication skills
Enthusiasm and infectious energy
A

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