Patient Relations Leader

6 months ago

Dartmouth, Canada Nova Scotia Health Authority Full time

**Req ID**:169426**
**Company: Nova Scotia Health**
**Location**:Central** Zone, **Nova Scotia Hospital**
**Department**:PEC Patient Relations CNS**
**Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)**
**Status**:Management/Non Union** P**osition**
**Posting Closing Date**:5-Dec-23**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
Reporting to the Director, External Relations and Special Projects the Patient Relations Leader provides leadership, collaborates and participates with the Public Engagement, Communication & External Relations, Quality Improvement and Safety teams and care teams to coordinate, facilitate and support the implementation of patient feedback and patient experience to achieve the best outcomes in patient experience and high quality and safe health service delivery programs and continuous improvement.

The leader is responsible for objectively and fairly managing patient and family feedback with the goal of improving patient experience and quality of care, managing risk and identifying gaps between patient expectations and experiences of care.

The leader guides the team in ensuring collaboration with patients and families and care teams is conducted with the required confidentiality, tact and diplomacy to safeguard appropriate confidentialities; and ensures a person and family-centred care approach is employed in all aspects of planning, delivering and evaluating quality service delivery.

The leader oversees the gathering, interpretation, and integration of healthcare experiences into meaningful evidence which is then shared across Nova Scotia Health for the purpose of learning from patient experience, supporting decision making, and enhancing person-centred care.

The leader enables communication and meaningful engagement between patients and families and care teams with a priority focus on preserving relationships and building trust and confidence in patient/family and healthcare provider relationships, Nova Scotia Health and the health care system.

**About You**:
We would love to hear from you if you have the following:

- Degree from a health profession related discipline or related field
- Experience and/or training in a clinical health discipline, Health Services Administration, Business Administration or a related program an asset
- Certificate or training related to communications, quality, patient relations, safety, risk management, or related program an asset
- Certified Health Executive is an asset
- French language proficiency an asset

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Permanent, Full-Time position; 75 hours bi-weekly
- this position is flexible to work anywhere within Nova Scotia with occasional travel to Halifax for in-person meetings

**Compensation and Incentives**:
$41.48 - $55.11 Hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

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