IT and Audio Visual Support Technician

7 days ago


Toronto, Canada University of Toronto Full time

In this role, you will report to the IT Manager and support the department's IT and audio-visual systems. Responsibilities include network management, hardware inventory, documentation, first-level helpdesk support, software installations, laptop maintenance, AV support for classes and events, monitoring the ticketing system, updating support documents, managing the department's website, and providing IT technical support to students, faculty, and staff. You will be the first point of contact for technical inquiries, ensure the technical quality of events, and participate in training and support of end-users. Your strong customer service skills and technological expertise will help you adapt to changing circumstances and new technologies.

**Your responsibilities will include**:

- Coordinating the booking and delivery of classroom audio-visual equipment
- Tracking service metrics to inform continuous improvements
- Staying updated on current technologies, best practices, and industry standards
- Editing post-production audio and/or visual material
- Following up with end-users on technical issues and ensuring satisfaction
- Creating and editing support documentation

**Essential Qualifications**:

- Bachelor's Degree or equivalent experience
- Minimum three years of experience with videoconferencing, audio-visual, collaboration, and presentation technologies
- Experience with IP videoconferencing, digital media streaming, and web-based collaboration technologies
- Knowledge of AV technology and user experience
- Experience conducting needs assessments and evaluating new technologies
- Proficiency with AV technologies, including video conferencing, web streaming, and networking protocols
- Knowledge of integrated AV control systems and Ethernet networking
- Strong knowledge of Windows and Mac operating systems
- Proficiency in MS Office 365, media formats, digital media recording and editing tools, and learning management systems
- Excellent interpersonal and communication skills
- Superior organizational and analytical skills
- Self-motivated, results-oriented, and detail-focused
- Ability to work independently and as part of a team
- Ability to lift up to 25kg

**To be successful in this role you will be**:

- Accountable
- Adaptable
- Multi-tasker
- Organized
- Proactive
- Team player

**Job Types**: Fixed term contract, Casual
Contract length: 6 months

Pay: $25.48-$33.00 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 3 years (required)

Licence/Certification:

- CompTIA A+ (required)
- CompTIA Network+ (required)
- CompTIA Server+ (required)

**Location**:

- Toronto, ON (required)

Work Location: In person

Application deadline: 2025-01-11
Expected start date: 2025-01-06


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