Customer Service Representative

2 weeks ago

Courtenay, Canada Proline Management Full time

**Customer Service Representative (Maternity Leave Coverage)**

We are looking for a motivated individual who has a passion for helping people live and grow together to join our closely-knit team.
**_This is a temporary position that is valid for 12 months to cover an employees maternity leave. There may be an opportunity for this position to become permanent._**

If you have experience in the hospitality or retail industry, a passion for working with people, and want to join an amazing team, this could be the position for you. You’ll bring a desire to learn, grow, and to help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you

**This is YOU to a ‘T’**:

- You are confident, kind, patient, and a great listener.
- You defuse situations and handle conflict and negative emotions effectively.
- You enthusiastically support positive changes and see opportunities rather than challenges.
- You have a sense of humor and have fun.
- You bring JOY to every interaction.
- You love fixing problems for people and helping your whole team succeed.
- You thrive in a fast-paced environment.
- You are constantly striving to do better and learn and grow personally and professionally.

**The role day-to-day**:

- Provide primary coverage for the front desk as this is a fully in office position.
- Receiving and placing a high volume of customer service telephone calls.
- Maintaining great customer relationships by handling questions and concerns with speed and professionalism.
- Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
- Data entry and research as required to troubleshoot customer challenges.
- Spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio of buildings.
- Manage checklists, processes, databases, spreadsheets, and websites.
- Assist Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager.
- Other duties as assigned.
- For those interested, this position offers the opportunity to train for and grow into our Property Manager Trainee position.

**A little about us**:

- We are friendly, hardworking, and a little weird.
- Our purpose is to help people live and grow together in every way possible.
- The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.

**Experience & Qualifications**:

- Enthusiasm for working with people and systems.
- 1+ years of experience in the customer service field including call centers, hospitality, restaurant and retail industries.
- Excellent typing and knowledge of computer systems including Microsoft Suite is required.
- Clean criminal record check.
- Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.

**Position Details**:

- Full-time, temporary position.
- 12 months maternity leave coverage.
- $37-45,000 annually to start and two weeks paid vacation.
- Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.
- Weekends and statutory holidays off.

**Other Details**:

- Vacation policy based on length of service.
- Paid volunteer days.
- RRSP contributions.
- Paid days off on your birthday and job anniversary.
- Health Benefits Trust and Life Insurance.
- Seasonal staff parties.
- Wellness and Social Committees.
- Employee referral program.
- Education reimbursement program.
- Opportunities for growth.

**About Proline Management**:
With 60+ employees, 4 offices, and over 34 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.

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