Aftersales Business Development Specialist

1 week ago

Toronto, Canada Porsche Cars Canada Full time

If you make hearts beat faster, your own has to be in the right place.

**Aftersales Business Development Specialist**:

- **Code number**:J000003596
- **Entry level**:Professionals
- **Location**:Toronto
- **Organization**:Porsche Cars Canada
**Tasks

**Tasks**Tasks***
- This position is responsible to achieve the assigned sales and penetration objectives for the following Aftersales products: PSMP, PAEW, Genuine and Classic (PPGC). Responsibilities include the development of business enhancing strategies and marketing programs as well as monitoring KPIs to ensure continuous improvement at all Porsche Centres and Porsche Cars Canada Ltd. (PCL). This position is responsible to achieve Porsche Scheduled Maintenance Plan (PSMP) and Porsche Approved Extended Warranty (PAEW) penetration as well as Porsche Genuine and Porsche Classic dealer parts purchase objectives.

**Primary Responsibilities**:

- Exceed monthly sales and penetration objectives for all assigned products (PSMP, PAEW, Genuine and Classic - PPGC)
- Assume the role of PCL Subject Matter Expert (SME) for PPGC
- Analyze applicable financial and customer data for PPGC to effectively identify Business Intelligence (BI) trends and opportunities
- Manage PPGC related strategies with PAG and ensure Canadian requirements are considered during roll-out of global initiatives
- Develop annual dealer Business Plan PPGC strategies and targets, incorporating into relevant dealer incentive and recognition programs
- Develop new concepts and customer strategies to achieve assigned objectives and implement supportive marketing strategies and plans, adhering to available budgets
- Coordinate PPGC Aftersales initiatives with Marketing Department and external agencies, securing synergies with Tequipment (Teq) and Lifestyle (PLX)
- Effectively collaborate with other PCL departments to execute identified PPGC strategies and initiatives
- Leverage relationship with Business Development Managers (BDMs) to achieve assigned objectives, ensuring all relevant strategies are effectively communicated and implemented with each Porsche Centre
- Develop strategies to further enhance Aftersales loyalty and customer satisfaction, capitalizing on growing Canadian Porsche Vehicle Park
- Provide timely PPGC dealer support, as required
- Develop and deliver quarterly PPGC virtual dealer training
- Update PPGC penetration and sales performance on a monthly basis and disseminate to all relevant stakeholders

**Primary Responsibilities (continued)**
- Support monthly PSMP and PAEW financial reconciliation in conjunction with the Finance Team
- Maintain PSMP and PAEW plan data base per model type and internal price table
- Update PSMP and PAEW plan pricing on an annual basis - incorporate updated plan take rates, revised parts pricing and current labour rates
- Manage Aftersales MAL department budget, ensuring timely procurement administration within annual assigned spend
**Qualifications

**Qualifications**Qualifications***

**Education**:

- Bachelor’s degree in Marketing or Business, or equivalent work experience
- Masters degree an asset

**Experience (Job and Industry)**:

- Five-plus years in the automotive industry, preferably with an OEM and/or within the Aftersales area of a dealership
- Thorough understanding of automotive retail service and parts operations
- In-dealer experience an asset
- Strong knowledge of PAG and dealer processes
- Languages (French and or German) is an asset but not a requirement

**Skills and Competencies**:

- Strong analytical, organizational, and time management skills
- Advanced computer skills - Outlook, Excel, Access, PowerPoint, Adobe and SAP (Vlookup, index match, pivot table, macro knowledge/visual basic and think-cell an asset)
- Financial analysis capabilities
- Ability to manage a multi-faceted budget
- Ability to create business development strategies and execute effectively within budget
- Advertising and merchandising skills - proficient event creation and management experience
- Keen attention to detail
- Strong written and oral communication skills
- Ability to solve advanced problems and trouble-shoot complex analytical issues
- Ability to work autonomously as well as in a team environment
- Ability to multi-task, managing and overseeing multiple activities simultaneously
- Desire for continuous improvement, development and learning opportunities
- Basic vehicle technical and service knowledge
- Valid Ontario G license - required in the event of occasional driving

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