Jr. IT Support Professional

2 weeks ago


Ottawa, Canada Clever Dog IT Systems Full time

**About us**

Clever Dog IT Systems provides managed IT services for a wide variety of clients in the SMB sector. We work with numerous best-in-breed technologies to improve our client's business through better IT management.

**Our team is looking for** **a part-time Junior Technical support professional**.

This is a contract position and work is performed from our Ottawa East office.

You will be working with a small team of professionals. We work with an always-growing awesome group of clients providing complete IT management. You will enjoy a fast-paced, yet comfortable environment helping our clients succeed.

This role involves providing IT support remotely from our office, on the phone, and at various client sites. You will be assisting our clients in a variety of IT-related areas including servers, workstations, networks, and phones.

Your experience and enthusiastic approach to dealing with clients along with a keen interest in problem-solving will be a great asset to our team.

**Essential Skills (MUST Have and be able to demonstrate)**
- You have a **minimum of 6 months experience** with the following:

- installing/troubleshooting Windows/Mac Workstations and printers in a network environment
- Active Directory administration
- Experience using a help desk ticketing system
- Experience with setup/administration of wireless networks
- Microsoft Office 365 Administration
- Friendly, outgoing personality who LOVES working with clients.
- Self-starter that can work independently and with a team.
- You think outside of the box to help bring value to our clients.
- Team members and clients would describe you as fun and professional to work with.

**Nice to Have Skills**
- IT-related Sales experience

**How you fit in**

You thrive on working in a fun, fast-paced environment with a small, growing team as well as independently when required. You LOVE troubleshooting IT issues and the unique challenge it presents. You have great people skills, exude confidence, love working with clients and they love working with you Ultimately you are a team player who enjoys working in an environment where you REALLY make a difference

This position is ideal for someone currently enrolled in IT courses at a post-secondary institution or someone looking for additional experience. The work schedule is flexible with most hours Monday to Friday and possible after hours or weekend work. Looking for 6-20 hours per week (flexible). You must be reliable and have a very keen willingness to learn.

A valid **drivers license** and **transportation** is required as some work is performed at the client site.

If you think you're a great fit and meet and demonstrate **ALL** the requirements, please tell us how and send us your resume. Please ensure your resume provides proof of all essential skills required and you have read the complete job description.

**Job Types**: Part-time, Casual

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
We follow all Covid-19 provincial recommendations within our office and when working at client sites. You must have proof of your 2nd vaccination for this position.

**Language**:

- English (required)

Licence/Certification:

- Drivers License and vehicle (required)

Shift availability:

- Day Shift (required)

Work Location: One location


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