Guest Services Supervisor

3 weeks ago

Hamilton, Canada Carmen's Group Full time

The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

If you have the desire to work as a Front Desk Supervisor in a boutique hotel,and are looking to join a team of champions we want to meet you.

**Job Types**:full-time, day & afternoon shifts, permanent

**Wages**:$18 - $20 per hour

**AT THE C HOTEL BY CARMEN’S OUR **FRONT DESK SUPERVISORS**:
Represent the C Hotel by Carmen’s and drive our culture through daily interactions with our guests throughout all stages of their stay.

Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.

Are the first point of contact for our guests while working in a busy, vibrant and dynamic environment, on a supporting and energetic team.

**THE FRONT DESK SUPERVISOR AT THE HOTEL BY CARMEN’S HAS THE OPPORTUNITY TO**:

- Provide a warm, engaging, and personalized experience for our guests
- Supervise and provide leadership, advice, support, guidance and direction to the guest services team
- Manage and resolve all guest complaints in a professional and courteous manner
- Promote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as needed
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement; maintain guest satisfaction by dealing with guest concerns
- Process reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agents
- Present statements of charges to departing guests and receive payment; maintain cash float and security of keys
- Exercise good judgment and demonstrate leadership abilities
- Drive positive change in the organization
- Other duties as assigned

**FRONT DESK SUPERVISOR POSITION REQUIREMENTS**:

- Friendly, professional and customer service focused
- Positive, outgoing and friendly team player
- Strong problem solving abilities
- 1-2 years' experience working for a hotel or hospitality brand, preferably in a guest service agent capacity
- Smart Serve Certified
- Dynamic, enthusiastic & innovative leader who thrives under pressure
- Experience using hotel software property management system required; experience with OPERA is considered an asset

**WHAT CAN WE OFFER?**
- Great Place to Work Certified
- Competitive wage package
- Pay on demand
- Flexible work schedule
- Staff recognition, years of service rewards
- Group RRSP
- Group benefits
- Restaurant Discounts
- Worldwide hotel discounts
- Wellbeing programs
- Participation in staff events
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, The Hamilton Convention Centre by Carmen’s, fig&lemon, and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._

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