Guest Experience Team

2 weeks ago

Hamilton, Canada Hamilton Tiger-Cats Football Club and Forge FC Full time

**TERM LENGTH: April 2023 - November 2023**

**OVERVIEW**

The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Guest Experience Team for the 2023 season Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The GE Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events.

This opportunity is perfect for anyone looking to gain experience working in event management, the sport and entertainment industry and who enjoys working in a team and customer facing environment.

Currently, game day opportunities are available to work **Tiger-Cats games** and the **110th Grey Cup**. Additional opportunities to work other events may become available for team members at a later date.

Game day opportunities include:

- _**Ticket Scanners (Welcome Team)**_
- _**Ushers (Section Ambassadors)**_
- _**Parking Attendants**_

**RESPONSIBILITIES AND DUTIES**
- **Ticket Scanners**:_
- Greet all guests entering Tim Hortons Field in a friendly manner
- Scan tickets upon guest entry
- Read tickets carefully to provide accurate directions to seating sections
- Work efficiently in a team environment to minimize wait time and congestion at gates
- Assist co-workers in other positions by covering for breaks
- **Ushers**:_
- Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
- Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
- Monitor assigned section throughout events and resolve any minor issues or concerns that arise
- Check to ensure that nobody encroaches on guests in accessibility seating
- Hold guests at the top of assigned section while football plays are ongoing
- Interact and converse with guests to enhance their overall experience at the venue
- **Parking Attendants**:_
- Ensure only guests with appropriate parking passes are permitted into correct lots
- Quickly process transactions for guests parking at paid lots
- Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots

Thank you for your interest in joining the team. Only those selected for an interview will be contacted.

**Job Types**: Part-time, Seasonal

**Salary**: $15.50 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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