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Customer Service Supervisor
2 weeks ago
**KEY RESPONSIBILITIES**
Coordination and cooperation in the handling of orders, concerns/questions from customers, so that the department realizes timely, accurate and efficient handling and the OpCo achieves optimal customer satisfaction and the sales targets.
**Team management**
- Hire, lead, and coach team. Ensure an effective structure and adequate staffing of the department in order to deliver results and nurture a positive and learning culture
- Coordinate and supervise the activities and work of the team to ensure that all work is carried out in accordance with operating procedures and policies
**Sales and Sales Support**
- Prepares tenders and quotations, liaises with other departments, particularly Sales, Purchasing and Finance & Administration and also with haulage companies
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery, in order to meet volume, quality and price requirements
**Customer Support**:Monitor the implementation of the helpdesk function to quickly and adequately advise customers and to support and promote customer satisfaction
**Continuous Improvement and Optimization**:Focus on the efficient running of the business, contributing to more effective and efficient processes, techniques and systems
**Commercial administration and data management**
- Preparation and modification of pre-, post-and recalculations; billing, preparation of monthly reports
- Ensure proper collection, entering and verification of all data and information from customers, ensuring proper archiving
- Update product data in the relevant systems
- Check product specifications, labels and documents on consistency and coordinates with customers for correct documentation
- Inform Quality Control Department of the state of supplier audits and provide advance guidance on areas customers wish to review
**PREFERRED HIRING CRITERIA**:
- Post secondary education: BA Business preferred.
- 5-10 yrs experience in a similar role with a minimum of 2 years in a Supervisory role.
**OUR TEAM MEANS EVERYTHING**:
Trouw is a global company that is proud of our safety record and all our accomplishments. We work in a dynamic industry with passionate people who recognize the importance of work-family balance. We offer a competitive compensation package that includes:
- Benefits from group insurance from the first day of employment
- RRSP matching with a generous contribution from the employer
- Access to specialized technical resources
- Continuing education throughout your career
- Specialized development plan
- Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. _These values are engrained into our core and shape everything we do_
- #SPTN_