Cash Application Administrator

7 months ago

Brampton, Canada DHL Full time

What makesDHL great? Our People We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

**Start YOUR career withDHL today**

DHL Express currentlyhas an opening for a **Cash Application Administrator**inour**National Office in Brampton**.This position has the responsibility to process all types of payments into SAP using various processes and tools. The position is responsible for coordination with customers, banks, Payment Service Providers, DHL Global, SAP Team and external vendors to resolve any issues for timely allocation of payments. The position also provides a variety of support activities ensuring timely and accurate information is provided to customers in a professional manner.

**How will you contribute to the success of DHL?**
- Prepare and process the daily CAD/USD lockbox check, resolve unallocated payment allocations.
- Co-ordinate to sort the daily mails and arrange the courier to send the checks to lockbox.
- Manually post the checks at the month-end and ensure deposit the checks using the scanner.
- Co-ordinate with collectors to investigate and resolve the unallocated payments and allocate on a regular basis.
- Process Bill Payments through the standard tool.
- Prepare and process the Pre-Authorized Debit (PAD) payment on a daily base. This includes setting up new customers and updating customer profiles as and when requested.
- Run and settle the Chase credit card chargeback and check NSF from SAP on daily base and follow up with the collectors to reverse the chargeback/NSF.
- Post the intercompany settlements and Accounts Payable (AP) related transactions by coordinating with a range of teams to resolve the pending payments.
- Handle MyBill payment reconciliation, missing payments, and refunds.
- Prepare and post the chargeback write off at each month end.
- Process the low value manual write offs from Query Handling Team and collectors.
- Process refunds through checks, EFT or credit cards via coordination with Query Handling, Brokerage and Customer Service teams.
- Manage the No Information check account and assist the reporting team to process the month end write off and allocations.
- Other projects or duties as assigned by supervisor/manager.

**Do you have what it takes?**
- Fluency in English, oral and written.
- College level diploma or certificate in accounting preferably in mathematics, finance, data science,
- 3 years of experience in a relevant environment
- Proven experience with the Microsoft Office platform.
- Proven experience with Power BI.
- Fundamental knowledge of the Microsoft Power platform, SAP (preferred), macros, Power Query and Access.
- Advanced level knowledge Excel skills.
- Experience with high volume transactions and databases.
- Previous customer service experience related to process payment considered an asset.
- Understanding of Shipping Industry preferred.
- Excellent organizational skills and teammate.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

**We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

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