Administrator, In-flight Services Yyz

2 weeks ago

Mississauga, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to the Manager, YYZ Operations, the In-Flight Services Administrator is responsible for providing administrative support to the In-Flight department.

Duties & Responsibilities:

- Act as the initial point of contact regarding general inquiries for In-Flight Services;
- Provide administrative support for the In-Flight Services department;
- Accept responsibility for the day to day administrative support and functions within the department;
- Liaise with all departments companywide regarding issues of importance related to the In-Flight department;
- Maintain accurate and up to date aircraft documentation and supplies pertinent to In-Flight operations;
- Review, process, file and action all flight reports including any departmental follow-up required to address issues presented;
- Assist in the maintenance of technical files, training records and security forms;
- Support recruitment initiatives and new hire processes through the organization of interview schedules, appointments and any other required tasks related to the recruitment of the In-Flight department;
- Prepare and organize new hire paperwork and introductory packages;
- Distribute manuals, manual amendments and bulletins including AOSH documentation;
- Assist flight attendant accident and injury reports, WISB claims and AOSH Hazardous Occurrence Investigation Reports;
- Responsible for the maintenance and tracking of leave of absence records
- Action flight attendant inquiries related to uniform, passport, aircraft supplies and other related concerns;
- Assist with all internal publications including but not limited to AOSH committee meetings;
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents;
- Any other duties assigned

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Full knowledge of Microsoft Office Suite, general computer and database software knowledge
- Minimum of 2 years in an administrative role
- Quick learner and ability to be assertive
- Strong interpersonal skills
- Understanding of crew environment
- Dependability (must have a clear attendance record and reliable on time reporting for work)
- Ability to obtain necessary security clearances
- Excellent verbal and written communications skills
- Proven ability to multitask, meet deadlines and set priorities
- Exceptional time management and organizational skills
- Ability to work independently and within a team environment
- Strong customer service skills, discretion, flexibility and a professional demeanor
- Mandatory COVID-19 Vaccination

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