In-flight Programs Support Lead

1 week ago

Mississauga, Ontario, Canada Flair Airlines Ltd. Full time

Are you ready to take your career to new heights?

Job Title:
In-Flight Programs Support Lead

Department:
In-Flight Operations

Location:
Toronto, ON (YYZ)

Work Arrangement:
This role is primarily based in an office environment.

Position Overview:


Reporting to the Senior Manager, In-flight Programs, the In-flight Programs Support Lead offers day-to-day assistance across various in-flight crew-focused programs and initiatives.

As a member of the in-flight programs team, you'll play a pivotal and supportive role in managing crew member absenteeism, performance, promotional upgrades, system-wide line checking, onboarding and offboarding processes.

The In-flight Programs Support Lead provides crucial and timely behind-the-scenes support, often necessitating professional discretion and confidentiality.

This role primarily operates in an office environment but may require travel flexibility to support in-flight programs and initiatives across all crew bases.


Primary Job Functions:

The duties of the
In-Flight Programs Support Lead **include:

  • Support and compile daily and weekly attendance and performance reporting, identifying crew care escalations as required to operational supervisors or the in-flight programs leadership team.
  • Ensure effective Attendance Support Program tracking and categorization, supporting the Manager, Crew Performance & Recognition with meeting minutes and ASP documentation requirements
  • Support crew care initiatives, following up on Flight Attendant absences and injuries as requested
  • Responsible for supporting Flight Attendants returning or departing from approved leave's, extended absences, or workplace injuries, with special attention paid to administrative support requirements (RAIC, Parking & Uniforms)
  • Support and review staff travel reporting against absenteeism trends, escalating concerns to the HR & employee staff travel team, operational supervisors, and inflight programs leadership team as necessary
  • Liaise with SkyPro regarding Flight Attendant uniform requirements, support uniform ordering & backorder monitoring. Educate Flight Attendant team on Uniform Standards
  • Participate and support department recruitment events and onboarding requirements, working alongside HR/Recruitment teams as required to welcome and onboard new inflight team members
  • Participate and support complex flight planning requirements including tracking and monitoring of inflight director upgrades in addition to system wide Flight Attendant line check evaluations Support Crew Planning & Crew Training, and FA Records teams with all promotional or line checking programs
  • Proactively respond to adhoc Flight Attendant requests, redirecting them to the appropriate internal support teams or channel (Flair Connect) while providing timely and effective follow up
  • Fosters positive relations with Flight Attendants and all members of the Inflight Operations, Programs, and greater flight operations team. Partners effectively with all internal supportive and operational teams
  • Assist the inflight programs and inflight operations team members with adhoc requests or correspondence requirements
  • Assist in planning and scheduling of townhall meetings, inflight recognition and departmental communication bulletins and initiatives
  • Other duties as assigned by the Director, Inflight and Senior Inflight leadership team

Qualifications & Requirements:

-
Education: Post-secondary education is preferred for this role

-
Experience:

  • A minimum of two (2) years of experience in aviation is required
  • Previous experience as a Flight Attendant is considered an asset
  • Knowledge of NOC/NavBlue, and Smartsheet considered an asset
  • Proficient in PC usage and office software Advanced level of proficiency using Microsoft Office Outlook, Word, and Excel
    Skills & Abilities:
  • Ability to work independently and complete tasks that require high accuracy and close attention to detail
  • Strong communication and interpersonal skills in a team environment required
  • Exercise strong judgement and a high level of confidentiality when dealing with inflight leadership or crew member matters
  • Demonstrated planning, coordination, administrative and organizational skills achieved through flexibility and strong time management
  • Professionalism and ability to deal with highly sensitive and confidential information
  • Strong problem solving and analytical skills
  • Selfmotivated and resourceful and capable of collaborating with various stakeholders Ability to handle multiple priorities and manage projects to successful completion on tight timeframes
    Competencies:Flair team members exhibit common competencies which contribute to individual, team, and company success

This includes:
- the ability to lead as a Flair teammate by being collaborative and modeling our values
- the ability to maintain diverse relationships with peers and other stakeholders the ability to deli

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