Group Housing Respresentative

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

Summary of Responsibilities
We are currently seeking a Group Housing Representative who has a passion for excellence to support our Sales Team to attain Sales Goals in this key sales and service position for Group and F.I.T clients.

Under the guidance of the Group Operations Manager, the Group Housing Representative responsibilities and essential job functions include but are not limited to the following:

- Accountability to business results, our customers/guests, the team, and internal practices
- Offering engaging, prompt, accurate and professional service to both internal and external clients
- Follow efficient Sales Office procedures
- Accurate preparation of reports, file maintenance, contracts and correspondence
- Accurate preparation and distribution of client files to prepare for Group and F.I.T arrivals
- Accommodate inquiries by checking availability including systemic and reporting methods
- Increase revenue with up-selling and cross-selling all business units
- Drive guest loyalty through excellent customer service ensuring repeated business and revenue
- Maintain professionalism for productive use of time
- Work with other departments to provide quality service to our customers
- Communicate customer needs and proactively resolve complaints independently
- Maintain knowledge of Canadian Niagara Hotels’ products and services

Job Requirements
Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, and quality awareness.
- Minimum of 1 year experience in hospitality or customer service related field
- Minimum of 1 year experience in administration experience
- University Degree/College Diploma preferred in Business Administration, Hotel or related major
- Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
- Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, PMS, CI/TY or Delphi) preferred
- Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
- Professional presentation, telephone and written correspondence skills and manners
- Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
- Highly motivated, driven and self-starter
- Outstanding attention to detail and accuracy
- Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
- Excellent organizational and time management skills and the ability to work under pressure
- Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
- Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
- Ability to work in a fast paced, high volume environment and respond quickly to changing needs
- Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue
- All work and correspondence be treated with the highest level of confidentiality
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting
- The Group Housing Representative position is located within the Sales Office of Canadian Niagara Hotels at the Crowne Plaza Niagara Falls - Fallsview. Standard office hours are Monday - Friday 08:30 - 17:00 with the ability to cover additional hours when needed including weekends and holiday coverage.
- Assisting the Sales Office with daily function and other duties as assigned

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

  • House Person

    3 weeks ago

    Niagara Falls, Canada Niagara Clifton Group Full time

    Niagara Clifton Group is hiring a **House Person** for our **Accommodations Housekeeping Department**. Working at the only accommodations located right on Clifton Hill - Travelodge At the Falls - our Accommodations Department ensures that our guests receive quality customer service throughout their stay, our award-winning rooms are comfortable and tidy, and...

  • Assistant Front of House Manager

    3 weeks ago

    Niagara Falls, Canada Niagara Clifton Group Full time

    Niagara Clifton Group is currently hiring an **Assistant Manager** for our **Niagara Clifton Family Restaurant**. Niagara Clifton Family Restaurant is a high-volume local staple, serving up all the homestyle favourites at breakfast, lunch, and dinner. Located right in the heart of Clifton Hill, our guests enjoy quality service along with classic meal...

  • Front of House Manager

    2 weeks ago

    Niagara Falls, Canada 43 North Restaurant Group Full time

    Welcome to the 43 North restaurant group. We are proud to be one of the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service meal, including; corporate events, on and off-site catering as well as tours. We are now looking for experienced and energetic leaders who have a...

  • Program Assistant Housing Operations

    1 week ago

    Niagara Falls, Ontario, Canada Niagara Region Full time

    Division:Housing ServicesImportant Notices & Amendments:As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region...

  • Front of House Manager

    2 weeks ago

    Niagara, Canada 43 North Group Full time

    Welcome to the 43 North restaurant group. We are proud to be one of the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service meal, including; corporate events, on and off-site catering as well as tours. We are now looking for experienced and energetic leader who have a...

  • Intensive Case Management

    2 weeks ago

    Niagara Falls, Canada Gateway Residential & Community Support Services Full time

    **Housing Support Worker - Intensive Case Management** - Permanent Supportive Housing - Niagara Falls_ **Collective Agreement Title**: Housing Support Worker (Schedule A) Reports to: Team Leads Work Hours: Full-time Nights - 10 hour shiftsWages: $ 24.60 per hourContract position: March 31, 2024 **About Gateway Residential & Community Support Services** We...

  • Front of House Supervisor- Hard Rock Cafe

    1 week ago

    Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Front of House Supervisor- Hard Rock Cafe

    1 week ago

    Niagara Falls, Ontario, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based _Canadian Niagara Hotels Group of Companies_ is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...

  • Front of House Restaurant Manager

    2 weeks ago

    Niagara Falls, Canada Mick and Angelo's Kitchen + Bar Full time

    Welcome to the 43 North restaurant group. We are proud to be one of the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service meal, including; corporate events, on and off-site catering as well as tours. We are now looking for experienced and energetic leaders who have a...

  • Program Assistant Housing Operations

    3 weeks ago

    Niagara, Canada Niagara Region Full time

    **Division**: Housing Services **Important Notices & Amendments**: As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition,...

  • Restaurant Support Staff

    3 weeks ago

    Niagara Falls, Canada Niagara Clifton Group Full time

    Niagara Clifton Group is hiring for multiple **Support Staff **positions, including **Hosts, Bussers, Salad Bar Attendants, Food Runners, and Dishwashers** for our **Ruby Tuesday Restaurant**. Ruby Tuesday is a fast-paced and high-volume full-service restaurant offering a vast array of signature lunch and dinner options. From our Endless Salad Bar and...

  • Restaurant Support Staff

    2 weeks ago

    Niagara Falls, Canada Niagara Clifton Group Full time

    Niagara Clifton Group is hiring for multiple **Support Staff **positions, including **Hosts, Bussers, Expo/Food Runners, and Dishwashers** for our Clifton Hill Family Restaurant. Clifton Hill Family Restaurant is a high-volume local staple, serving up all the homestyle favourites at breakfast, lunch, and dinner. Located right in the heart of Clifton Hill,...

  • Restaurant Support Staff

    3 weeks ago

    Niagara Falls, Canada Niagara Clifton Group Full time

    Niagara Clifton Group is hiring for multiple **Support Staff **positions, including **Hosts, Bussers, Salad Bar Attendants, Food Runners, and Dishwashers** for our **Ruby Tuesday Restaurant**. Ruby Tuesday is a fast-paced and high-volume full-service restaurant offering a vast array of signature lunch and dinner options. From our Endless Salad Bar and...

  • Marketing Manager

    2 weeks ago

    Niagara Falls, Canada 43 North Restaurant Group Full time

    **Job description** Welcome to the 43 North restaurant group. We are proud to be one the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service experience, including; corporate events, on and off-site catering as well as pedal tours. We are currently looking for a new...

  • Program Assistant Housing Operations

    3 weeks ago

    Niagara, Canada Niagara Region Full time

    **Division**: Housing Services **Important Notices & Amendments**: As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition,...

  • Marketing Manager

    1 week ago

    Niagara Falls, Ontario, Canada 43 North Restaurant Group Full time

    Job descriptionWelcome to the 43 North restaurant group. We are proud to be one the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service experience, including; corporate events, on and off-site catering as well as pedal tours. We are currently looking for a new Marketing...

  • Days Inn front Office

    4 weeks ago

    Niagara Falls, Canada Merani Hotel Group Inc Full time

    **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Key guest contact position. **REQUIRED SKILLS**: - Ability to input and access data in...

  • Group Home Worker

    4 weeks ago

    Grand Falls, Canada La Résidence Communautaire AICACL Community Residence Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Rural area - Nursing home/home for the aged **Tasks**: - Housekeeping activities - Food preparation - Resolve conflict situations - Supervise activities of clients living in group homes and half-way houses - Administer suppositories, colonic irrigations...

  • Front of House Restaurant Manager

    2 weeks ago

    Niagara Falls, Canada Johnny Rocco's Italian Grill Full time

    Welcome to the 43 North restaurant group. We are proud to be one of the largest hospitality employers in the Niagara region. We manage a variety of culinary experiences from full-service dining to a quick-service meal, including; corporate events, on and off-site catering as well as tours. We are now looking for experienced and energetic leaders who have a...

  • Group Home Worker

    1 week ago

    Grand Falls, Canada La Résidence Communautaire AICACL Community Residence Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 32 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Rural area - Nursing home/home for the aged **Tasks**: - Housekeeping activities - Food preparation - Resolve conflict situations - Supervise activities of clients living...