Program Assistant Housing Operations

1 week ago

Niagara Falls, Ontario, Canada Niagara Region Full time

Division:

Housing Services

Important Notices & Amendments:


As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more.

In addition, the Region recognizes the value of having flexible work arrangements including hybrid work arrangements to support better work-life balance for our employees.

Where operational needs align, and while ensuring business requirements and customer service expectations are achieved, employees may have an opportunity to work within a hybrid model, combining working from home and working in the office.


About Us:


Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara.

Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries.

Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada's most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities.

Niagara boasts dynamic modern cities, Canada's most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario's most breathtaking countryside.

An international destination with easy access to its binational U.S.

neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.


Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region's amended COVID-19 Vaccination Policy.

As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region.

However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction.

The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

JOB SUMMARY:


Responsible for providing a wide variety of administrative support functions, reception and customer service for clients and staff of Housing Services and/or Niagara Regional Housing (NRH).

Provides support to the Housing Operations, Capital Works, and Property Management teams including group communications, time and attendance management, preparing various reports and financial administration, coordination and maintenance of public housing services.

Also includes administering various aspects of program-specific processes, documents, databases/computer applicants and providing customer service to internal and external vested parties, including vendors, contractors, tenants and partners of Niagara Regional Housing.


QUALIFICATIONS

EDUCATION

  • 2 year postsecondary course in Office Administration, Business, or related field
KNOWLEDGE/EXPERIENCE

  • 3 years related experience in public administration/senior administrator in a computerized office environment, preferably in public housing, property management, Human Services (or similar environment)
  • 5 years is preferred
  • Knowledge of and/or experience with Yardi or other similar property management software is strongly preferred
  • Knowledge of/experience dealing with construction contractors, property managementrelated vendors (e.x. pest control, suppliers, etc), RFP documents, etc is an asset
  • Bookkeeping skills are preferred
  • Knowledge of PeopleSoft or other financial management program is preferred
  • Knowledge of/experience with social services, community development and relevant legislation including the Housing Services Act 2011 and Residential Tenancies Act 2006 would be an asset
  • Experience with Ministry of Municipal Affairs and Housing Reporting requirements (i.e. arrears, occupancy, SMAIR and KPI data, etc)

SKILLS

  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills
  • Excellent telephone skills
  • Proficient in Microsoft Office; Word, Excel, and PowerPoint, and Outlook
  • Training with Yardi including P2P, Voyager12, Interface, Tardi Control Central and Yardi/Peoplesoft interactions) is preferred
  • Ability to work both indepe

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